FINAL JEOPARDY

Valid UCM

100

Outline within the UCM

What is a Template

200

Repair Steps

What is complete troubleshooting

300

2 out of the 3 RTA qualifiers

What is
Customer completely without service due to error
UCM open for more then 7 days and the customer has called more then 4 times
Customer is not completely without service but does have a 911 situation