CODING
OFFERS
MOBILE
TOOLS
WILD CARD
200
What is the pro-install discount code for fiber?
SD755
200
What is the promo price for Voice?
$14.99 for existing customer and $19.99 for new customers.
200
Can Re Re transfer her mobile to Salty's account?
No, mobiles can only be transferred from one account to another if the accounts are under the same name (TWC)
200
What is enterprise tracker used for?
Tracking EVERY call
200
What are 3 different ways we can SCS Verify?
Calling active accountholder, calling property office, quick hits chat
400
What are the 2 Sales By Inbound order reason codes?
SA & YT
400
What does a customer need to have on their account in order to qualify for the autopay discount?
Internet
400
Zachary added his mobile line with us 2 days ago. He is calling in today to add another line on his account. Will this second line qualify for BOGO?
No, customers have to add both lines within 24 hours in order for it to qualify for the BOGO promotion
400
What 2 things MUST we do with every account when we are done assisting the customer?
Notate the account and track the call
400
If a Current Resident account was created 4 days ago, can you just change the name on the account from Current Resi to the new tenants name?
No. Always disco and set up as new connect
600
When doing a transfer of service, what needs to match from their current address with the new address in order for the to be able to use the same equipment?
Sys/prin
600
What are the 3 mobile promos and what are their qualifications/limitations?
BOGO (can't have had it before) , Spectrum One (need paid internet, can't have had paid internet before) , HP (account needs to be active for at least 30 days)
600
If Annie is an authorized user on Re's account, can we use Annie's social and date of birth to sign her up for mobile?
No, only accountholder information
600
Where and how would you access a specific customer's channel lineup?
Entitlements tool
600
If a customer does not have a social security, can you sign them up for mobile?
Yes, if they have an ITIN (individual tax identifier number)
800
What code(s) do we need for Gig Int/ACW for an invitation home?
NMWIFITRK or WCBASE
800
What is the promo price for 300 internet with wifi?
$54.99 with autopay, $59.99 without autopay
800
Can you port a landline number to a mobile device if the rate center is different?
Yes
800
For voice, how do we send emails for doing the TPV?
Device management, tasks, agreements check
800
What is the difference between TV Select Signature and TV Select Plus?
Signature does not include local sports channels, Plus includes local sports and MLB, NFL, NHL, NBA, Tennis Channel
1000
How do you fix this error? Be specific.
Go to the Account Details tab and change the VIP Status to Normal
1000
What is the promo price for TV Select Signature and Tv Select Plus?
$59.99 Signature, $69.99 Plus
1000
Edward is ordering a new phone to his home in Oregon. He is doing the UNL plan with 36 mo financing. What charges would be included in the total due today?
First months payment on phone & service & activation fee. No sales taxes in Oregon
1000
What is the alternative way to access SM360? Be specific.
In AOS go to tools, Pandora device unlock, customer search and enter account number.
Or pandora.spectrummobile.com , customer search and enter account number
1000
When does an account become delinquent?
31 days of past due balance