INSURANCE
OFFICE MANAGEMENT
Medical Terminology
Ethics
Some Fun
100

Provide the difference between Co-Insurance and Co-Payment 

•Co-Payment: A flat fee that is paid for any services, appointments prior to services are rendered. Amounts are determined by the type of service the patient is receiving and the patient’s insurance company

•Co-Insurance: A percentage of payment that the patient is responsible for once insurance begins to pay for covered services. Represented in the form of a percentage

100

Provide the 3 different types of safeguards used to ensure HIPAA is protected 

Technical, Physical, Administrative 

100
Explain how to correctly decode a medical term 

If the word contains a prefix, suffix and root word then you will move the suffix (once defined) to the front of the word and define the word from left to right 

100

Provide the 5 stages of grieving 

Denial

Anger

Bargaining

Depression

Acceptance

100

How many children does Megan have?

2 (3 if you include my husband)

1 boy- Benjamin 16

1 girl- Rayne 14

1 Husband- AJ 36

200

An amount outline by the patient’s insurance that the patient must pay out of pocket before the insurance begins to pay for covered services

Deductible

200

Provide 3 ways to protect HIPAA when using computers 

Never share passwords

Ensure to always lock your workstation when you leave

Update passwords on a regular basis

Do not guess passwords that are easily guessed

Do not share computer screens or information with anyone who is not authorized access to the information 

200

Define

Otorhinolaryngologist 

Someone who studies ear, notes and throat 

200

Provide the 4 pillars of ethics 

˜Autonomy

ØFreedom to determine one’s own actions and decisions

˜Nonmaleficence

ØTo do no harm

˜Beneficence

ØTo do good

˜Justice

ØTo treat patients fairly and give them care that is due and appropriate

200

How many dogs does Megan have?

4!

Bruno, Arnold, Nobu and JoJo 

300

TRUE OR FALSE

An allowed amount is the max amount on which payment is based on for services 

True

300

Many offices have _______ outlined for common types of correspondence and letters that are sent from that office

Templates 

300

Define the following

BID

TID

QID

Two times per day

Three times per day

Four times per day 

300

Define the following:


˜A program within a business that detects and prevents violations of state and federal laws

Compliance program 

300

Name 1 time my husband has interrupted class


Yelling at this game


Asking for step by step instructions for dinner

400

Provide 4 Items that can be found on an EOB

Date of service

Service/Product Description

Amount Billed

Network discount

Copays

Deductible

Amount paid by health plan

Total owed

400

What style of letter has everything left aligned?

Block style letter 

400

Interpret the following order:

Take Motrin 600mg PO Q6H PC PRN 

Take Motrin 600mg every 6 hours after meals as needed 

400

Provide the 3 types of negligence as well as the term related to who within the medical office will be held responsible for all staff member's actions 

ØMalfeasance: performance of an unlawful, wrongful act

ØMisfeasance: improper performance of a lawful act

ØNonfeasance: failure to act when one had a legal duty to act

Respondeat superior ( Latin: "let the master answer"; plural: respondeant superiores) is a doctrine that a party is responsible for (has vicarious liability for) acts of their agents.


400

How long has Megan been a nurse?

12 years! 

500

Explain the difference between Tricare and CHAMPVA

Tricare is coverage for active and retired service members and their families

CHAMPVA is coverage for service members and their families that have suffered a permanent disability and/or death 

500

TRUE OR FALSE

When completing a letter/correspondence of behalf of a provider the correct way to indicate that to the recipient is:

Dr. James Riley, Megan Watkins, MAA 

jr/MW

FALSE!


When completing a correspondence on behalf of the provider, the MAA's initials will come after the provider's and will be lower cased while the provider's initials are fist and capitalized 

500

TRUE OR FALSE

Mortality means death

Morbidity means illness

True! 

Remember when used as co-morbidities (Co-existing illnesses) 

500

Provide the 4 standards of HIPAA 

˜Four standards

ØStandard 1 related to transactions and code sets

ØStandard 2 related to the Privacy Rule

ØStandard 3 related to the Security Rule

ØStandard 4 related to unique identifiers

•National Provider Identifier (NPI)

•Health Plan Identifier (HPI)

Employer Identification Number (EIN)

500

What is the one thing Megan is not able to do as a nurse?

Eye drops 

😢😒🤷‍♂️👀