FINAL JEOPARDY

What Happens Next?

100

A member realizes at 4:55 PM that they have a 5:00 PM group but cannot attend.

This should be their next step.

Call immediately to reschedule because same-day make-up groups are not available?

200

A member:

• Misses group
• Doesn't answer phone calls
• Doesn't submit a UDS
• Waits several days to contact staff
• Needs medication

The biggest mistake they made was this. 

Failing to communicate as soon as they knew there was a problem?

300

A member has their camera off for 20 minutes and doesn't respond when their name is called.

A welfare check may be called in due to an unresponsive member? 

400

A member logs into group while driving and says, "It's okay, I'm almost home."

Staff will ask them to pull over before participating or put them in the waiting room until they have stopped driving?

500

A member joins group from Walmart without earbuds and several people are walking around behind them.

Staff will ask that they get to a private area or reschedule them?