Account Activities & Billing Indicators
What account activity and billing indicator is used to mark patient account deceased?
AA 119 BI 131 Deceased
What disposition is used for a payment made in full?
11PD
What is the average wrap up time?
2 mins
What tabs would you use in epic to locate information on professional and hospital accounts?
Prof Tx Inquiry & Hosp Tx inquiry
If no balance for a dos is listed on the account and additional review is needed what is the next step?
Send email to plst for further assistance
What Account activity is used to issue a refund to the patient?
AA 267
HOW MANY DAYS OUT SHOULD THE WAIT DATE IN FACS SHOW FOR A DOS PENDING WITH INSURANCE?
WAIT TIME: 30 DAYS
What number goes into TCN for an active account
Account number listed in facs anchor panel
Where would a patient PIIC or ROI forms be listed in epic?
Chart review and Media Tab
What tab is used to verify claims, payments and insurance activity?
Liability Bucket
What account activity and billing indicator is used to file a dispute for a coding related concern?
AA Modify Contest & No BI is needed
WHAT STATUS WOULD BE LISTED IN FACS IF A PAYMENT PLAN HAS BEEN SET?
STATUS: 1100
Where can you locate the number of calls you the rep have taken so far?
Stats
When is a patient eligible for a PPD and how much is the discount?
Self pay only, no insurance and is provided within the first 7 days of the dos & is a discount of 15%
What email is used by the patient for further grievances?
Patientcommunication@corewellhealth.org
What Account activity is used to request a UB04 form or CMS 1500 form for patients?
AA 709
What disposition is used if no changes were made to the patient account?
1001
Other than the collections department when would a cold transfer take place?
When transferring to a rep on the floor
which internal department do we not work the accounts but transfer to them directly?
First source
What is Corewell health Call back number?
833-261-4563
What account activity and billing indicator is used to request insurance to be billed for the patient?
AA 153 & BI 231
What is the normal wait date for the account paid with a partial payment?
7 Days
What transfer option in TCN will allow you to transfer to an internal department with core well health?
Open transfer
What tab would you use in epic to locate the encounter summary from a dos for the patient?
Doc Review
What is the next step if a patient is refusing to verify red flags?
Advise the patient to call back to ensure this is corewell health and to ensure the patient is comfortable