Slackers
I need a return label and I have no email.
NO.
*we ONLY email return labels. NO EXCEPTIONS.
Cx: I really dont like the MCP powder, I find its too grainy. I have this whole container, I'd like to return.
Offer a different product.
*remember MCP comes in CAPSULES.
This when we offer ONE free bottle of a product.
What is single bottle save?
What is the email to request breaks/lunches?
I need my invoice emailed to me.(Non-CBD)
YES.
*we do not have that ability on shopify. HOWEVER, it can be done on woo.
CX: I returned my order already and tracking shows its been received but I have no refund yet.
*TWO STEPS
1.Look up tracking.
2.Note tagging Danielle requesting refund.*should include tracking#
This when we offer to send ONE free bottle and then send the remaining number when we receive product back.
What is a Multi Bottle Save?
Tracy Dumont's position
What is Manager of Managers
BUT TECHNICALLY, VP of Customer Engagement!
I need my Dr. Axe Store password reset.
NO.
*we have that ability on shopify
Cx: I really like Bone Broth but I need more Collagen.
Offer MCP!!!!
This when we offer to move out an SNS date
What is an Autoship-Delay?
The month Spencer started with GFM
What is May?
My rewards points ended up in the wrong account. I need them so I can order my reward.
NO.
*we can consolidate rewards points
GET A MANAGER. THIS IS AN AER.
This when we change the product on the SNS
What is an Autoship-Swap?
Direct Number Into Script.
What is a DNIS?
I have two active Dr. Axe Store accounts. I need one cancelled.
NO.
*we can disable accounts on Shopify
Customer is swearing at you.
Give THREE warnings and then disconnect the line.
This is when we offer an extra 5% or 10% off the SNS price.
What is an AUTOSHIP-Discount Save?
Name all of our managers including the Manager of Managers.
HINT**There are 8.
Tracy, Mercedes, Jodie, Julia, Brandon,Robin, Collins, and Spencer.