ATM DEBIT CARD & CLIENT CENTRAL
This is filed on the customer's behalf for any Debit card transaction processed that the customer did not authorize.
WHAT IS A DEBIT CARD DISPUTE
In relationship manager this is where you need to be to unlock a customer’s online banking profile.
WHAT IS SECURE NOW
If you you are looking for a statement copy or a check image you will need to search in this system
WHAT IS NAUTILUS
Thank you , I can or will, How may I help you? ,I understand how you feel, You're right, May I, Would you mind.
These are all considered what in call scripting?
WHAT ARE POSTIVE PHRASES
To avoid an enfact fraud alert, you should set this up prior to using your card in a different state or country.
WHAT IS A TRAVEL NOTIFICAITON
To assist a customer with logging in, if forgotten we can send this via secure email only.
WHAT IS USER ID
You can change a customers primary address or add an alternate address after you external linked to this system
WHAT IS APERIO
If the customer expresses feelings of frustration, anger, sadness, happiness, joy, etc, acknowledge their feelings with tone and words that show you heard and understood their emotions.
This is called showing_______
WHAT IS EMPATHY
If a customer requests an ATM or POS Limit increase above, your approval limit, you must click on this in your salesforce case to get It approved.
WHAT IS RUN ASSIGNMENT
On a loan this is where the funds are held to cover taxes and/or Insurance.
WHAT IS ESCROW ACCOUNT
If the caller needs to see if their online account application has been approved, you need to log into to this system.
WHAT IS AVOKA
Red-Red, Green-Green,
Red-Green AND GREEN-RED
These are all examples of _________
WHATS IS FIVE 9 AUTHENTICATION
This limit on an ATM Debit card cannot be increased at any time.
WHAT IS MT FUNDING LIMIT.
This is the 15 days Investors Bank give before a late fee is accessed on a loan.
WAHT IS GRACE PERIOD
To update a customers verification phone number and security questions you will need to be in this system
WHAT IS RELATIONSHIP MANAGER
MMN, DOB, last 4 of the SSS#, Full account or debit card #, Exact amount of last transaction
are all tokens used for authenticating a customer what is another token you can use to authenticate a checking account
WHAT IS THE LAST 5 DIGITS OF A GOVERMENT ISSUED ID
If a customer’s card transaction is declined with a responds code R90 you will need to fix this to clear the responds code.
WHAT IS RULE MANAGER
We can request this for a third-party if they have a borrower’s authorization.
WHAT IS PAYOFF LETTER
To see how a customer's bill payment was sent you will need to log into this system.
What is Partner Care.
For a monthly loan account you can use theses tokens as 2 of the 3 tokens needed to authenticate
WHAT IS MONTHLY LOAN PAYMENT AMOUNT & FULL MAILNG ADDRESS