Things that Make Yall Go Hmm
Mbr double paid their loan and wants one back, you still transfer them to
LEND LINE
POS
Point of Sale (debit card charge most likely entered as Pinned Transaction)
Insurance Company Asking for a Payoff
TOTAL LOSS (Asset Recovery Servicing Option 1)
The "ST" on all ST screens stands for
Savings Time
Ben was selling this for his kids' school fundraiser
What is cookie dough?
Mbr calls Asking about Shred Days, you should respond how?
member events can be looked up on SSFCU.org, but we don't currently have any scheduled.
ROSSO
(DAILY DOUBLE!!!)
Right to offset: forced payment from an SSFCU deposit account taken by Asset recovery when the member is delinquent on payments (right to offset also can be used for deposit accounts after 45 days overdrawn)
Removing Credits Only
Senior
Use this screen to pull up a member By Social Security Number
RMI1
We play Jeopary because Ben is not good at this. (vo-cab word)
What is Bloviating?
Caller wants info on hosting an event on SSFU's Campus please direct them to
fill out inquiry form on SSFCU.org (bottom Left of page) link says Events Center
Briefly define NCPI / VSI
Force Placed Insurance that does NOT meet their legal obligation for insurance, placed when they fail to meet their contractual obligation to keep full coverage on auto loan
Payment to SSFCU Mortgage From SSFCU Checking
DO NOT TRANSFER THE MEMBER.... Do an Immediate Transfer in Omnia
Which is the correct blank to enter your teller number on the IM80 Screen?
A) User Tran
B) Trace Nbr
TRACE NBR
(but yall are constantly trying to enter it in the other one...)
We were awarded a Trophy for this in Our revenge of the Nerds outfits
What is Most Participation?
If you need to find details about Mailers sent to member look here on InfoStop
Marketing page under Departments at the top right
Another Name for "Member Number"
CIS
PC member would like to send a Bank Wire to themselves
Transfer to PC line 7215
NOT the Wire Dept
On the IRI1 Screen ALWAYS Enter this Number in the "Account Number" field
9222222271
(7 2's)
Name Our 3 Previous Jeopardy Champions
Who are Mary, Krys, & John?
If a shared branch rep calls requesting a copy of a check you should do what?
Send email to payment services
DL_Pymt Systems-Shared Branching
Including name & institution of caller, date, amount, check number, and return fax & phone #'s. and any other pertinent details
Curtailment
Principal only Payment
Mbr would like to Roll over a 401K into a SSFCU IRA invested in Mutual Funds
Transfer to SSIG to schedule an appointment x4774
Screen to see details about Holds / Pending debit card charges
IMI5
Share your favorite memory since I joined yall, and I'll give you each 500 points
Everyone is a Winner
I wish yall all the best in your career here and beyond!!!