Final 1
A customer must have this information to establish a MyHydro profile themselves
What is their current bill date, amount and account number
The best way to change a customers withdrawal date for Pre-Authorized payments
What is right click on contact account line and Change PPP Date
This is how a meter reading is entered for a non converted smart meter
What is 'Enter MR w/o Release'
The Meter reading type you select when entering a customers meter reading
What is 02. Meter Reading by Customer
The daily average for 1252 kwh used in 63days
What is 19.87 kwh/day
The measure of how efficiently energy is being used
What is Power Factor
BCRSE1101 means
What is BCHydro/Residential/Electricity/Single Family Dwelling Rate Zone 1/Single Metered Installation
Report a payment on this to stop a disconnect on Collective Invoicing account
What is the Member account that is past due
This is where and this is how long Interest locks are added when issuing an investigation order for switched meters
What is the Account Level for 2 months
These are the Two tabs used when adding Interest and Dunning locks @ the account level
What is the General Data and Dunning/Correspondence Tabs
This many days must pass before issuing a refund for a payment made non-electronically
What is 10 Calendar days
This is needed to reverse a late payment charge
What is the Document Number
This must be done if a late payment charge has been paid for but needs to be reversed
What is Reset the cleared Items
A proper SWN
What is the Amount, Date and the Consequences
If no date is provided for when past due will be paid, attempt to have balance paid in this time frame
What is two business days from the call
This is what is advised if a customer calls more than two days after the sent dialer contact
What is "you can be disconnected at anytime and only a reported payment for the total overdue will stop the disconnection"
The minimum needed for reconnection
What is full payment of the past due balance
Reconnection can be issued if the customer promises to pay if the balance is less than this
What is $1000.00
Other than advising the Fire and Safety warn this should also be advised to the customer
What is There is a strong/good possibility the reconnection will not be competed today
This is how long a customer has to pay their referred balance from the move in date
What is 2 business days
Smart Meters communicate for this long a day
What is less than one minute
Other than the account number this is needed when speaking with a social worker
What is their name and phone number
Grey and White bars on a consumption graph indicates this
What is Estimated consumption
This does not need to be used for a referred balance that is over $70.00
What is the JAD Payment Arrangement tool
This needs to be provided for every High Bill call
What is acknowledgement, a sense of urgency, and commit to a resolution through words and tome