Valedictorian
Contains a list of “Next Steps” Claims Specialists will complete on the claim.
Claims Navigator
What are some Actions in Atlas
Upload document, Notes, New Transaction
All motorcycle claims have to have this type of inspection
Field inspection
If a vehicle is traded in for another vehicle what does GEICO consider the NEW vehicle on the policy? (YES THIS IS A DUP QUESTION, yall lucky)
Replacement vehicle. (remember)
true or false: These vehicles qualify for the easy estimate:
A vehicle that is swept into the ocean, a vehicle with a dead starter/bad oil, a 1965 ford mustang
FALSE
If the insured states they do not have time to take their vehicle to the ARX (auto repair express) what is a response we can give? (which arx benefit)
(you can drop the vehicle off and get a rental at the same time)
True or False: You can share your GEICO passwords with other associates
SUPER FALSE
Will we RPO the claim or not?
The policyholder runs off the road and hits a tree, only the car is damaged, and the insd has NO COLLISION COVERAGE.
RPO
OK, sure, mmhmm are responses from this customer type.
Strength
These will trigger AUTOMATIC (DaDADARAAAAATTTTTT) Underwriting referrals
Update to insd addy, a driver not listed on the policy is driving, and the vehicle was used for ridesharing
A police report, copy of the tow bill, and a statement from independent witnesses can help resolve this COVERAGE condition? (cc95 excluded)
CC99
How many losses occurred?
Jarod reverses in the parking lot at K Mart and backs into Shawnas new mercedes BENZ. Jarod apologizes to Shawna then begins to move forward to park his car. While he pulls up he hits the gas too hard and Hits Caylins BMW.
Two LOSSES
What are some things customers can do on the mobile app?
View claim details, report claims, schedule appointments/reschedule
If Travis loans his car to Waylin, Waylin has __________ ___ of the vehicle.
Permissive USE.
If two parties both merge into the same lane at the same time and we only have one RECORDED statement so far, what do we set the accident details as so far:
Needs investigation/fault unknown (because it appears both parties contributed to the loss)
Reyhana Files a Collision claim with GEICO, her Estimate is 2500.00 and her deductible is 250.00, how much does GEICO pay to have her vehicle fixed?
2250.00
True or False: Property damage can pay for claimants mailboxes, bikes, yard damages, and items in their car if the insured is at fault?
True: PD covers ALL KINDS of Property.
If Razan trades in her car for a new BUGATTI what is her NEW BUGATTI CONSIDERED? (Insurance term)
Replacement Vehicle
What do we confirm for CC 95s
Date and Time of Loss
Do you Know the IAA process (insurance auto auctions)
Get permission to move vehicle to IAA, document permission to move the vehicle, and establish the inspection
Name all four critical components of an ACCIDENT Description?
2. The beginning
3. The impact
4. The ending
Another dup question: RPO OR NAH?
The policyholders vehicle is vandalized but they do not have comprehensive coverage.
RPOOOOO
If Kristin is speeding in Paris (PAIR-EEE) Texas and hits a concrete barrier or a tree, what type of coverage would be used to cover Kristins Vehicle?
Collision
If Shebrondas car is involved in a flood loss, what two elements have to be input under damages in Atlas?
Type of Water and Water level.
If there is a POSSIBLE PD EXCESS case, what type of appointment do we set for the claimants?
INSPECT only