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JDE
SF
Treatments
IDS
Random
100
In JDE, where do you enter the Customer’s JDE Account Number (DID)?
In de Doctor ID No field
100
What is the last step to take when creating a credit request ticket?
Click on "Submit for Approval"
100
Which treatment options include passive aligners?
All but Assist
100
To access IDS from http://www.invisalign.com, a doctor must____________
Click on "For Doctors"
100
Exactly where in Patient Central can we see the clinical preferences of the doctor.
Tool Box> Clinical Preferences
200
In JDE, where would you enter a Patient ID number?
In the Unit Number Field in the Patient Tab
200
Which option do you select on Salesforce to view the invoice and sales order?
Opportunities
200
If a patient has a change of dental anatomy in the middle of a Full Tx, what form should the doctor submit with the impressions?
Additional Aligners
200
Where on IDS can we find the CC software requirements?
Support tab>Software downloads
200
How many free Additional Aligners orders are included with an Invisalign Teen or Full case?
As many as needed if not past TED
300
Where would you find a doctor’s open balance in JDE?
Ledger Inquiry
300
When reporting a Product Safety event, what Record Type should you select?
Complaint
300
If the doctor requests a Warranty Fit for Vivera retainers, what items will they receive?
All 4 retainers
300
Where can Drs. order an attachment template from IDS?
In the patient's file
300
Where in IDS can the doctor find the latest version of ClinCheck?
Software Support Box> Software Downloads
400
In the Customer Service Tab, orders that have already been shipped will be highlighted in ______?
Blue
400
What option would you select to attach a photo?
Attachment
400
Warranty Aligners are sent out if a patient breaks their aligners when removing them for the first time.
True
400
Where on IDS, can the doctor purchase Ancillary products?
Store
400
When sending a ticket to IO-Scan to manually retrieve a scan, what information should be added in the description?
PID and Scan Code (DID is optional)
500
If a customer calls asking how much they were charged for a specific order, where can we locate this amount?
Ledger Inquiry
500
The Knowledge Base information will auto populate based on________
Ticket Subject
500
To become a teen certified provider, doctors have to pay a certain amount.
False
500
Where in IDS can doctor check the latest monthly statements? And where exactly in IDS we can see ALL the billing addresses the doctor has?
Account Tab> Summary Account Tab> Dr. Profile
500
If a Dr submitted a Full Treatment and approved it without Passive aligners, can he request them as a Secondary Order?
No. They'll need to pay for replacement aligners of the last stage OR as C-Sat, we can order warranty replacements of the last stage.