Show:
Policies
SF
Treatments
IDS
Random
100
How are optimized attachments added to a patient’s treatment?
Automatically placed by the Software
100
What is the last step to take when creating a credit request ticket?
Click on "Submit for Approval"
100
Which treatment options include passive aligners?
All but Assist
100
To access IDS from http://www.invisalign.com, a doctor must____________
Click on "For Doctors"
100
Exactly where in Patient Central we can see the clinical preferences of the doctor.
Tool Box> Clinical Preferences
200
A Credit will be reflected in the doctor’s account in how many hours?
72
200
Which option do you select on Salesforce to view the sales order in post-AlignOne orders?
Order section
200
If a patient has a change of dental anatomy in the middle of a Full Tx, what form should the doctor submit with the impressions?
Additional Aligners
200
Where on IDS can we find the CC software requirements?
Support tab>Software downloads
200
How many free AA are included with an Invisalign Teen or Full case?
Unlimited as long as before TED
300
Who should we contact if we get a report of a patient’s death allegedly due to the usage of aligners?
PSA, Regulatory Affairs, Ask Legal, Supervisors, and Leads
300
When reporting a Product Safety event, what Record Type should you select?
Complaint
300
If the doctor requests a Warranty Fit for Vivera retainers, what will they receive?
All 4 retainers
300
Which browser is compatible with all IDS features?
IE 11 or higher
300
Where in IDS can the doctor find the latest version of ClinCheck?
Software Support Box> Software Downloads
400
What process should we follow if a customer is having technical issues with IDS and we are able to reproduce the issue?
Escalate the issue to Web Team
400
What option would you select to attach a photo?
Attachment
400
Warranty Aligners are sent out if a patient breaks their aligners when removing them for the first time.
True
400
Where on IDS, can the doctor purchase Ancillary products?
Store
400
When sending a ticket to IO-Scan to manually retrieve a scan, what information should be added in the description?
PID and Scan Code (DID is highly recommended)
500
Can replacement aligner order be expedited?
No
500
The Knowledge Base information will auto populate based on________
Ticket Subject
500
To become a teen certified provider, doctors have to pay a certain amount.
False
500
Where in IDS can doctor check the latest monthly statements? And where exactly in IDS we can see ALL the billing addresses the doctor has?
Account Tab> Summary Account Tab> Dr. Profile
500
If a Dr submitted a Full Treatment and approved it without Passive aligners, can he request them as a Secondary Order?
No. They need to order Invisalign Retainers