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100
Why would information on a case NOT be posted in MES?
Account is on a Credit Hold No record has been received to start an order Case information is very old
100
Where in Salesforce can we check for the Dr’s tier level?
Contact
100
What would make a PVS impression unacceptable?
Any type of distortion
100
In CCPro, when will the Occlus! option be enabled?
When we are in the Changes Tab with 3D Controls turned on.
100
When a PSA is saved, the system assigns a #, this # should be documented in______
SF Ticket
200
How many day does it take for us to complete the whole Aligner process?
22 BDs
200
Which cases count towards Rebate Checks?
Full Priced: Teen, Full, Assist
200
What is the agent's credit approval limit?
$299.99
200
Are we still providing support to CC 3.1?
No, we are not.
200
Only 11-18 year olds are eligible for Invisalign Teen.
False
300
How many replacement aligners for Invisalign Teen cases are doctors entitled to receive at no additional charge?
Up to 6 single replacements
300
When are Rebate Checks mailed to Doctors?
A month after the end of the quarter
300
What is the total amount of days that Align Technology will allow a ClinCheck to be available for review on the doctor’s IDS before cancelling it?
180 Days
300
Can a Dr use CC 3.1 and CCPro in the same computer (Both of them installed and enabled)?
No
300
In which tools we can find the date in which a treatment expires?
PC IDS SF
400
If impressions are rejected, where in MES would you find the detailed comments as to why they were rejected?
Production Comments
400
Which Drs. can get up to 5 URL names including the Invisalign brand?
Top 1%
400
A patient calls requesting pricing or treatment information. You would______
Transfer to Consumer Care
400
Name some features that are included in the Treatment Tab for Clincheck?
IPR Attachments Missing Teeth Types of Movements Aligner Features
400
In what aligner stage is progress tracking impression due for Invisalign Assist?
9
500
Which treatment option has the eruption tab available?
Teen
500
If a Provider has several practices, up to how many locations are going to be listed in Dr Locator?
All of them
500
Can we place fulfillment orders in behalf of the doctor?
Yes, as long as the item is not charged
500
In CCPro, why would the Staging Bar not be displayed?
3D Controls turned on in Changes Tab
500
In a Teen case, when and why should a doctor request Invisalign retainers or Vivera retainers?
Invisalign Retainers> If pt didn't have Eruption Tabs Vivera> When pt had Eruption Tabs