Nonverbal Communication
Verbal Communication
Speaking Skills
Writing Skills
Listening Skills
100

Name one example of nonverbal communication

Eye Contact

Facial Expressions

Appearance

Body Contact

100

What is verbal communication?

Refers to the production of spoken language to send an intentional message to a listener.

100

True or False: Most telephone customer service representatives and telemarketers don't use scripts or outlines.

False

100

Rearrange these words to make a sentence: 

Grinch Lots Pizza On Mondays Of Eats The

The Grinch Eats Lots of Pizza On Mondays

100

__________ listeners have an open mind

Good

200

True or False:

All of the following are signs of nonverbal communication:

- Eye Contact

- Facial Expressions

- Appearance

True

200

What is assertive communication?

When you tell someone how they made you feel in a nice and respectful way.
200

Why can't you rely on facial expressions and body language to get your message across when you are on the phone?

The person on the other end cannot see you.

200

When might you change how you write? Give one (1) example.

Texts, Email etc.

200

True or false: A barrier to receiving a message can be environmental, such as a plane flying overhead or a cell phone ringing loudly.

True

300

Which of the following is NOT an example of nonverbal communication?

1. Eye Contact

2. Sighing

3. Waving

4. All of the above are nonverbal.

4. All of the above are nonverbal.

300

What type of communication style do you think this character would be using?

Aggressive

300

True or False: Good communicators use their choices effectively, changing their tone and pace to improve delivery.

True

300

Write out a schedule of what the Grinch is doing at 5 and 5:30

5 - Solving world hunger (tell no one)

5:30 - Jazzercise

300

Which of the following is a distraction?

1. A student running and screaming down the hallway

2. A quite class working on their assignment

1. A student running and screaming down the hallway

400

How is she feeling?

Sad - slouching, eyebrows turned in, laying on ground

400

Give an example of being passive. How would you react if someone were to call you a name?

You pretend it doesn't both you, and you never say anything.

400

Most often, speaking is done to inform, _________ , or entertain.

Persuade

400

What are the three basic considerations in writing?

Know your audience, purpose & subject

400

How do you eliminate distractions?

Move away from them

500

What is the definition of nonverbal communication?

Non-verbal communication occurs without using any oral or written word.

500

What are the four (4) syles of verbal communication?

Assertice, passive, aggressive, & passive-aggressive

500

If you were answering the phone lines for a business's customer service department - how might you answer the phone?

"Customer relations, this is Maria, how can I help you?"

500

Write out a mock email that includes the following:

1. Informative subject Line

2. Traditional Greeting

Questions | Writing

Hello Ms. St. G,

I hope you are having a great day!



500
What are the three (3) barriers to listening?

Emotional, distractions, and planning a response

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