Nonverbal Communication
Verbal Communication
Speaking Skills
Writing Skills
Listening Skills
100
Name one example of nonverbal communication
Eye Contact
Facial Expressions
Appearance
Body Contact
100
What is verbal communication?
Refers to the production of spoken language to send an intentional message to a listener.
100
True or False: Most telephone customer service representatives and telemarketers don't use scripts or outlines.
False
100
Rearrange these words to make a sentence:
Grinch Lots Pizza On Mondays Of Eats The
The Grinch Eats Lots of Pizza On Mondays
100
__________ listeners have an open mind
Good
200
True or False:
All of the following are signs of nonverbal communication:
- Eye Contact
- Facial Expressions
- Appearance
True
200
What is assertive communication?
When you tell someone how they made you feel in a nice and respectful way.
200
Why can't you rely on facial expressions and body language to get your message across when you are on the phone?
The person on the other end cannot see you.
200
When might you change how you write? Give one (1) example.
Texts, Email etc.
200
True or false: A barrier to receiving a message can be environmental, such as a plane flying overhead or a cell phone ringing loudly.
True
300
Which of the following is NOT an example of nonverbal communication?
1. Eye Contact
2. Sighing
3. Waving
4. All of the above are nonverbal.
4. All of the above are nonverbal.
300
What type of communication style do you think this character would be using?
Aggressive
300
True or False: Good communicators use their choices effectively, changing their tone and pace to improve delivery.
True
300
Write out a schedule of what the Grinch is doing at 5 and 5:30
5 - Solving world hunger (tell no one)
5:30 - Jazzercise
300
Which of the following is a distraction?
1. A student running and screaming down the hallway
2. A quite class working on their assignment
1. A student running and screaming down the hallway
400
How is she feeling?
Sad - slouching, eyebrows turned in, laying on ground
400
Give an example of being passive. How would you react if someone were to call you a name?
You pretend it doesn't both you, and you never say anything.
400
Most often, speaking is done to inform, _________ , or entertain.
Persuade
400
What are the three basic considerations in writing?
Know your audience, purpose & subject
400
How do you eliminate distractions?
Move away from them
500
What is the definition of nonverbal communication?
Non-verbal communication occurs without using any oral or written word.
500
What are the four (4) syles of verbal communication?
Assertice, passive, aggressive, & passive-aggressive
500
If you were answering the phone lines for a business's customer service department - how might you answer the phone?
"Customer relations, this is Maria, how can I help you?"
500
Write out a mock email that includes the following:
1. Informative subject Line
2. Traditional Greeting
Questions | Writing
Hello Ms. St. G,
I hope you are having a great day!
500
What are the three (3) barriers to listening?
Emotional, distractions, and planning a response