Chapter 6
Name 2 examples of nonverbal communication.
Facial expressions, eye contact, etc.,
Name two types of listening and responding. There are a total of 5.
Advising and evaluating, analyzing and interpreting, reassuring and supporting, questioning and probing, and paraphrasing and understanding
When neither the goal nor the relationship is important, a person would use which conflict management strategy?
The turtle (withdrawing)
True of False
Too much stress is just as detrimental as not experiencing any stress.
True
When we are overly-critical of our own mistakes, perceived failures, etc. and for some people, this has become an automatic process
Self-blame
What do people with less power do when they feel threatened?
They place themselves in less powerful positions of authority
Contrary to popular belief, this way of listening and responding communicates lack of interest or understanding.
Reassuring and Supporting
How you behave during a conflict depends on what two factors?
Goals and Relationships
What is defined as a defensive, emotional reaction that occurs when we are frustrated or feel attacked?
Anger.
True or false,
Accuracy in sensing the feelings of others is a characteristic of shyness.
False.
Because nonverbal messages tend to be unconscious, we believe them more or less than the words that people say.
More
Words are easier to fake compared to nonverbal messages.
Type of listening and responding that communicates evaluation, correction, suggestions, or moral values. Implies what sender should do (in the listener’s opinion).
Advising and Evaluating
You should just get over it. Your weekend wasn’t that bad.
What both the goal and the relationship are important, a person uses which conflict management strategies
Compromising and problem solving
When you get angry at others, the result can be either ____ or ____.
Destructive or constructive.
Name three of the characteristics of shyness.
Overly shy people:
Feel uncomfortable/insecure around others
Express themselves timidly
Tend to be overly self-conscious
Are easily embarrassed
Experience physiological symptoms of anxiety
True or False
When a person with status and power feels secure, they will maintain eye contact with audiences when speaking, but their attention lags when they listen.
True
Name the single most important factor in helping other people solve their problems.
Intentions
Defined as, when the actions taken by one person to achieve certain goals prevent, block, or interfere with the actions taken by another person to achieve their goals.
Conflict of interest
Before you can decide whether and how you want to express your anger, you may want to..
Clarify the other person’s intention to see if they meant to make you angry
When you have a belief that associates a whole group of people with certain traits, it is:
Stereotype.
Out of the 8 characteristics of nonverbal communication, which one is defined as, all nonverbal behavior has communicative effects.
Inevitable
The other characteristics of nonverbal communication include: pervasive, culture bound, relationship-oriented, reveal attitudes and feelings, functional, inherently ambiguous, and differ from verbal messages
What is the 2nd factor that determines the effectiveness of your listening and responding skills?
1.Your intentions and attitudes
2.
The actual phrasing of your response
There are 2 ways to negotiate:
Negotiating to win and negotiating to problem solve
Name three functions of anger?
Provides energy and increases strength, disrupts ongoing behavior by making us agitated, interferes with our ability to process info and pay attention, easier to express negative feelings and give negative feedback, defense against being vulnerable, makes us aggressive and antagonistic, signal that an event has provoked us or that something frustrating is taking place, maintain a sense of virtue and righteousness, intimidate others
Defined as the tendency to seek, interpret, and create information that verifies (confirms) existing beliefs.
Confirmation bias.
Out of the 8 characteristics of nonverbal communication, which one is defined as, nonverbal communication represents various ways to express an emotion or feeling nonverbally, and it's not always clear what the message means.
Inherently Ambiguous
Reflective statements that pertain to thoughts and feelings. The intent is to understand what the sender is thinking and feeling.
Paraphrasing
Name three of the five strategies for managing conflicts.
withdrawing- Turtle
Forcing- Shark
smoothing-The teddy bear
Compromising-Fox
problem-solving/negotiating- Owl
What is the difference between catastrophizing and blame-orientation?
In catastrophizing, you believe the worst-case scenario will happen and in blame-orientation, everyone is bad (blame others).
What is the difference between fear and anxiety?
Fear is when a person is afraid and knows what they are afraid of. Anxiety is when a person is afraid and does not know what they are afraid of.
What percentage of the social meaning behind words is carried by nonverbal messages?
65-93%
What are the 5 elements of listening? H A U R R
Hearing, attending, understanding, responding, and remembering.
What is the difference between compromising (fox) and problem-solving/negotiating (owl).
Goal and relationship are moderately important in compromising. The goal and relationship are both equally important in problem-solving/negotiating.
Explain the difference between aggressive and assertive behavior?
Aggressive behavior wants to hurt someone or something and assertive behavior is where you're forthright about your wants and needs while still being respectful.
The gradual, progressive exposure to feared stimuli or situations.
Systematic Desensitization
Awareness of _______ will allow you to become a MUCH better sender and receiver of verbal messages.
Nonverbal behavior
Type of listening and responding that points out some deep hidden reason that makes the sender act the way they/he/she does.
Analyzing and Interpreting
The reason you have trouble with romantic relationships is because you have trouble opening up to other people.
When goal is of high importance you would consider three types of strategies for managing conflicts.
Forcing, compromising, or problem solving
Name the two options when deciding what do with your anger.
Directly express or repress (don’t express anger)
When prejudice is put into action it becomes...
Discrimination
Stereotype ( unjustified non- scientific over-generalization about a social group), prejudice, discrimination
an unjustifed negative attitude toward a person based solely on that person’s membership of a group