Payroll Models
What system delivered model should be used if the customer need to import a time file
What is base with import time
What must be selected during bring in time to import a file
What is a time clock import template
What do the earnings, deductions and taxes make up on a check
What is the net pay
What type of check will only update pay history
What is post only instant check
Common payroll report ran to show information in batches
What is the pre check detail listing
Name our jumppoints
ATL, LAS, TOR, GCP
What three components make up the net pay
Earnings, Deductions and Taxes
Business rules in the web is called what in the back office
What is setup tables
Where would you go to add an EIN in the web
What is business rules > tax setup> select tax code
What status do you select when a chat is completed?
Closed
What system delivered model is most commonly used for void only payrolls
What is open/close
In order for an employees scheduled hours to be brought into payroll what must be checked
What is regular pay is active for this payroll
What type of code should be used on pays to make payroll corrections
What is miscellaneous deduction
What is the most common reason a deduction is not available to select on a pay
What is effective dating
What report is commonly ran after payroll is processed
What is the detail payroll register
What site do you obtain customer login details from? Ex. Web URL
ITG
What makes up Gross pay?
Total earnings
Under what business rule can you check for scheduled payrolls
What is the pay group
Where are the two places effective dating mode is found
Deduction group and employee deduction level
What disposition do you select when you resolve a chat?
Resolved
What step must be included in the payroll model in order to pay with direct deposit
What is create batches
What step must be ran in order to see the imported amounts on pays
What is submit time and calculate
What do we call a deduction that is linked to an earning code
What is an offset deduction
When changes are made to an employees profile and the changes are not reflecting on the employees pay what needs to be done
Recreate the check
What report will show live checks from a payroll
What is the pay check register
What prefix is added on the end of the customers web url?
impersonation.aspx
What are the four pay frequencies?
Weekly, Biweekly, Semi-Monthly, Monthly
Where must a new earning be added before it can be added to the employee
What is earning group
Where can you find company codes?
System configuration > Company Setup > Component Companies
You should greet the customer within _______ minutes of receiving the chat?
3 minutes
Payroll models -> web portal = ____ -> backoffice
What is payroll step sets
During a base payroll what processes are included in the finish payroll step
What is print, create NACHA, post and close
What type of taxes can not be edited in the web portal
What is medicare and social security (FICA)
What is the most common reason arrears are created by mistake
What is leaving deductions scheduled for an off cycle
What report can be ran to research changes made to the employees profile
What is the employee change audit
What app do you use to check payrolls steps/errors from web payrolls?
PAC
What types of pay's can be direct deposits?
Regular and Additional
What business rule controls the ability to add multiple deductions of the same type to an employee
What business rule controls the ability to add multiple deductions of the same type to an employee
Where can you select the number of days an EE can see their pay statement prior to the pay date.
System Configuration > System Settings > Display > View Pay Statement
If the bot doesn't send the customer a message at _________ minutes, you have to send the message stating, Hello, are you still there? Is there anything else I can help you with?
10 minutes
When processing payroll in the backoffice what check box needs to be updated to remove steps
What is overridden
During what step is dimension time brought in
What is submit time and calculate
What is the order in which deductions are taken in payroll
What is statutory priority
Where can you find the NACHA file once it is created
What report should be ran when the totals of the NACHA file do not match the final payroll reporting
What is the summary payroll register no void, voiding or manual records
What tool do you use to troubleshoot payroll errors?
Payroll Troubleshooting Tool
Does Print Services print instant checks for customers?
No, instant checks are printed inhouse.
Under what business rule will you add payees
What is providers, vendors, admins and payees
Where can you enable payroll analytics and compare?
System Configuration > System Settings > Payroll Settings > Payroll Processing
What is the name of our dashboard we use to monitor our queue?
RR Pro Ready Messaging Team