Chapter 6
This is the set of values, beliefs, and standards for acceptable behavior that an organization's members share.
Culture
Also known as staffing, THIS consists of planning, attracting, developing, and retaining employees.
HR management
This is the study of actions that affect performance in the workplace.
Organizational behavior
This is the process of transmitting information and meaning.
Communication
What's the name of the Bruins head coach?
Joe Sacco
This law (in short) requires equal access to education, including athletics, for women.
Title IX
What is a BFOQ?
Bona-fide Occupational Qualification
This effect has to do with how management’s attitude toward workers, its expectations, and its treatment of workers affect the workers’ performance. The higher the standards, the higher the performance.
Pygmalion Effect
This is informal communication because it is not official or sanctioned by management. The information is often called rumors and gossip.
Grapevine
What's the name of the Celtics head coach?
Joe Mazzulla
When was Title IX passed?
1972
This is the interaction between management and unionized employees
Who created the Pyramid of Success?
Coach John Wooden
This kind of communication is the downward and upward flow of information through the organization. It is formal communication because it is officially sanctioned transmission of information.
Vertical communication
What's the name of the Patriots head coach?
Jerod Mayo
Effective organizational cultures value innovation, quality and THIS, which is bringing in people of varying backgrounds.
Diversity
This is a neutral party who helps management and labor settle disagreements.
Mediator
Name 1 of the 7 bases of power...
Coercive, connection, reward, legitimate, referent, expert, informational
The sender of a communication must choose the proper ___ to transmit the message to the receiver
Channel
What's the name of the NE Revolution head coach?
Caleb Porter
This is the ongoing planned change process that organizations use to improve performance.
Organizational development
These differ from mediators because their negotiation decisions are binding and final.
Arbitrators
What are the 5 styles of conflict management?
Avoiding, Forcing, Accommodating, Negotiating, Collaborating
This is when the receiver checks their understanding of the sender's original information, meaning, and intent transmitted in the message.
Feedback
What's the name of the USMNT head coach?
Mauricio Pochettino