Coverage
If you have overlapping insurance policies, this is called?
Concurrent Insurance coverage
When would you QUEUE a tow dispatch?
When fees are owed.
Collision or Comprehensive? I exit my vehicle, it's very windy and I can't control my car door. As I am getting out, the wind blows my car door from my hand, and it swings open into the car next to mine. What first party coverage applies?
Collision
What tool in ClaimIQ can assist if you do not remember how to fill out a specific section?
ClaimIQ Guidance
What letter is sent to advise all parties we are doing a coverage investigation?
Reservation of Rights
What form is filled out if the insured wants to exclude a driver on their policy?
The UE119 (Named Driver Exclusion Form)
'View Recommendations'
True/False: Connect with send communications to the Insured if their First Contact indicator is set to "Completed."
True
Who is selected as NFP(Negligence Free Party) in ClaimIQ? (ICS)
All IPs besides the drivers.
If our decision is 0% liability, what would you update as the type of Record Exchange in CIQ?
Denial (0%)
How do you investigate a Coverage Condition Code 99(Loss occurred within 55 days of New Policy)? (Not state specific)
Review EDGE to determine if payment has cleared, and obtain proof of date/time of loss. If payment has cleared and proof shows the loss happened after inception of the policy, coverage issue has been resolved resulting in good coverage.
What type of loss do you select if the insured was injured while a passenger in someone else's vehicle, while working on a vehicle or hit as a pedestrian/bicyclist?
Personal Injury
True or False: An Interested Party can only have 1 role per claim.
False. They can have multiple. Insured, Driver, injured party, reporter, etc.
What type of letter is sent on a claim if there is no coverage because the Insured's policy was cancelled?
Denial of Coverage
What letter is sent if there is no coverage because the insured was driving their vehicle as a taxi?
Disclaimer of coverage
Give examples of evidence that can provide proof of the date and time of loss?
Telematics, police report, witness or claimant statements, tow bill
If the customer doesn't understand or agree with our liability decision, explain the steps we take to explain the decision to them?
Have an in-depth conversation, explaining all the evidence used and duties breached to advise how we came up with the specific percentages.
In order for GEICO to inspect a vehicle at a Vehicle Inspection Center, the owner must allow us to do what?
They must commit to GEICO moving the vehicle. (to a VIC or other total loss inspection center)
Who do you select as the CBP (covered by policy) in ClaimIQ for normal claims?
The driver of the insured vehicle
If it's a 50%/50% two car loss, in a Contributory state, what percentage would you offer to the claimant?
0%
The insured hits a guardrail. The guardrail has no damage. The insured cannot file for damages, as they have no collision coverage. What can this claim be marked as?
Report Purpose Only as there will be no exposures open.
Within what timeframe must a Liability Denial be sent to 3rd parties?
Within 15 days of making the decision.
In CIQ, what is the recommended liability range determined by?
How the duties are breached for each driver. (High, Medium, Low, No Breach)
If you want to secure a liability recorded interview from a driver but they don't want to be recorded, what is your best course of action?
Secure a 'Verbal Interview' so you can still ask all questions necessary.
The insured confirmed during First Contact that they rear ended the claimant. There are no coverage issues. You call CLMT but have to leave a VM. How will you update the Paycode?
Assign an Inspect and Pay paycode