ISO and Intl. Commerce
Safety and Health programs
Strategic Planning
Management tools
Administration and leadership
100

They provide a common language among suppliers and customers.

International Standards

100
This helps prevent accidents before they even occur.
A job hazard analysis
100

If a company doesn't have this, it's more probable that it fails.

A strategic plan

100

This explains that 80% of the problems derive from 20% of the causes.

The Pareto effect

100

It's focusing on working together.

Collaborating

200

This verifies a company meets the necessary requirements specified in a standard.

A certification

200
It's a potential accident that can harm an employee.

A hazard

200

They basically shape the identity and the culture of a business.

Values

200

They contain 3 basic components: performance data, control limits, and a centerline.

Control charts

200

This requires exceptional interpersonal skills in order to lead people toward achieving the goals of the organization...

Directing

300

It's a document that includes the names of the products being transported and the destination.

Bill of Lading

300

Who knows more about what kind of hazards a job has?

The employees / workers

300

This helps a company to develop products that people not only want, but are willing to pay for.

A marketing plan

300

This tool means basically learning from others.

Benchmarking

300

The ability to communicate, being a leader, being able to manage conflict and making good decisions are examples of...

Human skills

400

Which group or family of international standards are dedicated to quality management?

ISO 9000

400

It's a technique in which the people involved mention different ideas related to a specific topic, in order to enrich the thinking process.

Brainstorming

400

You need to implement this strategy in order to have good objectives.

SMART

400

It's to delegate one or more functions to an external party.

Outsourcing

400

It's the type of leader a hospital needs to ensure quality.

Bureaucratic leader

500

It's the primary focus of a business

The customer

500

Apart from identifying hazards, what other function does the job hazard analysis have?

Training new employees

500

This analysis helps you identify possible strategies, as it shows you where and how your company is.

SWOT

500

This type of alliance looks for money to implement projects.

Funding

500

It's resolving the dispute in a problem between to workers, usually benefiting one of them.

Conflict resolution