Organizational Change
Fear of losing job security and uncertainty about the future are common reasons for this reaction to organizational change.
What is resistance to change?
Key questions for this STAR Model element include, “What capabilities can create a competitive advantage?”
What is strategy?
Negotiators who make this are more likely to anchor the negotiation in their favor.
What is the first offer?
The three factors that influence dependency and power are substitutability, importance, and this.
What is scarcity?
LandCare emphasized communication and consistency across branches as a part of its change efforts, which is linked to this component of the Star Model.
What is structure?
The final stage of Lewin’s change model, involving the reinforcement of new behaviors, is called this.
What is refreezing?
The STAR Model emphasizes the need for all elements to be consistent and mutually reinforcing.
What is alignment?
According to research, these can be developed through deliberate practice and behavioral cultivation.
What are leadership skills?
The process that involves attracting, selecting, and retaining employees who fit well with an organization's culture.
What is attraction-selection-attrition (ASA)?
Tanya convinces her teammate to follow a process by pointing out, "This is the standard operating procedure we've all been trained on," demonstrating this influence tactic.
What is legitimating?
This step involves developing a clear picture of the desired future state of the organization.
What is creating a vision?
Grouping jobs into units based on function, product, customer, or geography is known as this.
What is departmentalization?
This is the lowest outcome you’re willing to accept in a negotiation before walking away.
What is reservation/resistance/walkaway price/point?
This type of negotiation strategy focuses on creating a win-win outcome by collaborating to meet the needs of both parties?
What is integrative negotiation?
If Grace had adapted her communication style to align with her manager, Landon's, preferences, she would have been demonstrating this skill.
What is managing up?
Kotter’s model begins with this step, which involves creating a compelling reason for change.
What is creating a sense of urgency?
This principle determines who reports to whom in an organization and establishes a clear line of authority.
What is chain of command?
Boeing shifted from being engineering-driven to being focused on this, leading to safety and quality concerns.
What is profit?
This leadership theory suggests that the effectiveness of a leader depends on the fit between the leader's style and the situation. (The answer is NOT situational leadership)
What is contingency theory?
Alex is excited about his new responsibilities but lacks the skills to perform the tasks independently. According to the SLII model, this is the leadership style his manager should use.
What is directing?
The names associated with the three-step and eight-step models are these, respectively.
What are Lewin and Kotter?
This structure allows decision-making authority to be distributed throughout various levels of the organization.
What is decentralization?
Hubert Joly avoided missteps at Best Buy by taking this crucial step to ensure changes addressed real needs.
What is diagnosing the problem?
Flattering or making others feel good about themselves before attempting to persuade them is an example of this tactic.
What is ingratiation?
What is supporting?