Chpt 16
The ability to affect the behavior of others.
What is power?
_____ is defined as the transmission of information from one person to another?
What is Communication
_____ is defined as two or more people who interact regularly to accomplish a common purpose.
What is a Group.
______ is the regulation of organizational activities so that some targeted element of performance remains within acceptable limits.
What is Control.
______ is the set of managerial activities used by an organization to transform resource inputs into products and services.
What is Operations Management
a form of interpersonal attraction that inspires support and acceptance.
What is Charisma?
A smile, a thumbs up, or a smiley face emoji are all examples of _____.
What is Encoding
_____ is striking a middle-range position between two extremes when resolving conflict.
What is Compromise.
What are the four levels of control?
What is Operational, Financial, Structural, Strategic
a _____ transforms resources into an intangible output and creates time or place utility for its customers
What is a Service Organization
the use of noncoercive influence to shape the group or organization’s goals, motivating and helping define group or organizational culture Or the set of characteristics attributed to individuals who are perceived to be _____.
What is Leadership?
______ is noise that is “inside” of one of the individuals in the interaction that causes them to be distracted and makes sending and decoding messages difficult.
What is Internal noise
what are the three basic kinds of groups are found in organizations?
What is Functional, Informal/interest, task/teams.
flexibility, accuracy, timeliness, objectivity, and integration with planning are all characteristics of _____.
What is Effective Control
Determining whether to build a workshop capable of making 700 or 900 units per month is an example of _____.
What is Capacity Decisions
Coercive, Legitimate, Referent, Expert, Reward
_____ is the process of sending a message in such a way that the message received is as close in meaning as possible to the message intended?
What is Effective Communication
______ consists of bringing the parties together to handle the conflict.
What is Confrontational approach
_______ focusses on the resources such as financial, material, human, and information.
What is Preliminary Control
_______ is an overall indicator of how well an organization uses all of its resources.
What is Productivity
the ability to understand the complexities of both the organization and its environment and to lead change in the organization in order to achieve and maintain a superior alignment between the organization and its environment.
What is strategic leadership?
What are the three typologies that interpersonal communication generally takes the form of?
What is oral, nonverbal, and written.
Using sales contests, incentive plans, bonuses, or other competitive stimuli to spark competition are examples of _____.
What is Stimulating Conflict
What are the four steps in the control process?
What is 1)Establish Standards 2)Measure Performance 3) Compare Performance to Standards 4) Determine need for corrective action
What are the eight basic dimensions of quality?
What is Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived quality.