Those who have a positive attitude and are generous with their time, helping other staff members when necessary.
What is a Team Player
100
Almost all patient make their first contact with the physician using this device
What is a telephone (duh)
100
Specific data included in a patient's medical record, listed or placed chronologically, regarding the ongoing patient care and progress.
What is Chart Notes
100
The rate charged to the policy holder for the policy.
What is a premium.
100
DOB
What is Date of Birth
200
This area deals with the ethics of medical treatment, technology and procedure.
What are bioethics
200
****DOUBLE JEOPARDY**** This is another word for conduct.
What is etiquette.
200
This uses the SOAP acronym.
What is Subjective, Objective, Assessment, & Plan
200
This is the referred to as the second party.
What is the patient.
200
EOB
What is Explanation of Benefits
300
Combining fixed office hour with scheduled appointments.
What is called Wave-Scheduling
300
This process is evaluating calls to decide on the appropriate actions
What is Screening Calls
300
This is the best measure of the quality care given a patient.
What is the Medical Record.
300
This is used as a guideline for determining the coverage of a child with dual plans
What is called the Birthday Rule
300
ERA
What is Electronic Remittance Advice
400
No using any punctuation outside the body of a letter
What is called open punctuation
400
This form includes: the date, time, and reason for a call
What is Message Slip
400
***DAILY DOUBLE***It is mandated that facilities retain records for 7 years, but HIPAA recommends that they are retained for this.
What is 21 years.
400
Otherwise known as Catostrophic Care Coverage.
What is called Major Medical Coverage.
400
N & V
What is Nausea & Vomiting (with ONE "T")
500
This phrase means that the diagnosis, while possible, is not likely and further tests are necessary to confirm it.
What is called Rule Out (R/O)
500
When scheduling a patient who has called into the office, it is important for you to use good judgment to determine how soon a patient needs to be seen.
What is Triage
500
The patient's temperature, pulse, and respirations, blood pressure and height and weight