26. Research shows that interviewees who receive positive feedback
a. comply more with the interviewer’s requests and recommendations.
b. arrive earlier.
c. return more often.
d. all of the above
What is
d. all of the above
100
27. Perhaps the greatest single problem of human communication is
a. the assumption that it has occurred.
b. language.
c. cultural difference.
d. nonverbal communication.
What is
a. the assumption that it has occurred.
100
28. Which of the following is not a barrier to information getting in health care interviews?
a. Mothers spontaneously recall only about half of their children's major illnesses.
b. When patients feel ashamed, they tend to make allegorical statements such as "You know how old people are."
c. Patients may give short answers to end an uncomfortable interview.
d. Frightened patients may unintentionally minimize symptoms.
What is
d. Frightened patients may unintentionally minimize symptoms.
100
29. Which of the following is an example of women’s talk discussed in Chapter 1?
a. qualifiers
b. disclaimers
c. both a. and b.
d. none of the above
What is
c. both a. and b.
100
30. Breaches of confidentiality may lead to which of the following?
a. discrimination
b. economic devastation
c. social stigma
d. all of the above
What is
d. all of the above
200
31. Which of the following should a survey designer avoid when planning scale questions?
a. long scales
b. complicated rating procedures
c. lengthy explanations
d. all of the above
What is
d. all of the above
200
32. Which of the following type patient tends to be provided more information?
a. older
b. female
c. educated
d. all of the above
What is
d. all of the above
200
33. Which of the following is NOT a common question sequence?
a. tunnel
b. inverted funnel
c. quintamensional design
d. matrix design
What is
d. matrix design
200
34. Interviewers tend to believe that the best predictor of future performance is
a. level of education and training.
b. past experience.
c. motivation.
d. past behavior.
What is
d. past behavior
200
35. Questions are tools interviewers and interviewees employ for all of the following except (p. 4)
a. to obtain information.
b. to verify impressions and assumptions.
c. to disclose their own motives.
d. to check the accuracy of messages sent and received.
What is
c. to disclose their own motives.
300
36. Which of the following is a characteristic of a highly closed question? (p. 50)
a. Reliability of data is low.
b. Economic use of time is low.
c. Interviewer skill required is high.
d. Answers are easy to replicate, code, and tabulate and analyze.
What is
d. Answers are easy to replicate, code, and tabulate and analyze.
300
37. If you are trying to borrow the family car for the weekend and ask right before dinner, just after your parents get home from work, and get a refusal, what part of the situation might be most pertinent?
a. atmosphere
b. timing
c. physical setting
d. outside forces
What is
b. timing
300
38. If you feel a respondent has not completed an answer or is hesitant to go on, you might remain silent or use a
a. nudging probe.
b. clearinghouse probe.
c. reflective probe.
d. bipolar question.
What is
a. nudging probe.
300
39. If we buy a timeshare after getting a free cruise, meal, and hotel stay because we feel an obligation, which psychological strategy is present?
a. rejection then threat
b. rule of reciprocation
c. standard/learned principle
d. contrast principle
What is
b. rule of reciprocation
300
40. When a person is convinced they will succeed or fail and they do so, it can be attributed to what psychological concept?
a. Maslow’s Hierarchy
b. self-fulfilling prophecy
c. rationalization
d. projection
What is
b. self-fulfilling prophecy
400
41. Three question scale techniques are
a. bipolar, contingency, and serial.
b. chain, leaning, and contingency.
c. interval, nominal, and ordinal.
d. filter, repeat, and leaning.
What is
c. interval, nominal, and ordinal.
400
“I am conducting a survey of homeowners to discover their ideas on a bird habitat in the Nature Park,” is an example of which type of opening technique?
a. summarize the problem
b. state the purpose
c. explain how a problem was discovered
d. request for advice or assistance
What is
b. state the purpose
400
43. Which of the following is a recommendation regarding initial comments during the opening of a counseling interview?
a. avoid leading reactions
b. don’t second guess the interviewees reason for making an appointment
c. both a. and b.
d. none of the above
What is
c. both a. and b.
400
44. Which of the following is a major disadvantage of open questions?
a. They allow respondents to dwell on unimportant or irrelevant information.
b. They polarize answers.
c. The interviewee has little opportunity to volunteer potentially valuable information.
d. They obtain too little information.
What is
a. They allow respondents to dwell on unimportant or irrelevant information.
400
45. Which of the following is NOT a rule for questions in probing interviews?
a. Avoid multiple questions.
b. Avoid questions that put the interviewee on the spot.
c. Use bipolar questions sparingly.
d. Avoid open-to-closed switch questions.
What is
b. Avoid questions that put the interviewee on the spot.
500
46. In a directive counseling interview, the interviewer assumes
a. the client is capable of selecting a solution.
b. the counselor is incapable of identifying the client's problem.
c. the counselor knows more about the problem
d. the client is capable of identifying the problem.
What is
c. the counselor knows more about the problem
500
47. Trenholm and Jensen claim that a person with high self-esteem is
a. less perceptive.
b. lacking confidence.
c. likely to express attitudes that are unpopular.
d. wanting approval from others.
What is
c. likely to express attitudes that are unpopular.
500
48. A sure way to make sure you are asking a legal question is to apply the test of
a. fairness.
b. comparability.
c. job relatedness.
d. understanding.
What is
c. job relatedness.
500
49. Which theory indicates that all humans want to be appreciated and protected?
a. Symbolic Convergence Theory
b. Sapir-Whorf Hypothesis
c. Politeness Theory
d. Game Theory
What is
c. Politeness Theory
500
50. The essential first step to locating and obtaining the position you want is
a. research on the company.
b. buying a new wardrobe.
c. self analysis.
d. drafting a resume.