SAP/ PELL
Student not meeting 67% and 150% and needs to submit which appeal?
What is the standard SAP appeal form?
The FAFSA needs to be completed this often.
What is every year?
Parent refuses to contribute to the student's education.
What is not considered an unusual circumstance for the FAFSA?
Empathy, Communication, Patience, Problem solving, Attentiveness, Tenacity
What are qualities of good customer service?
Subsequent changes may necessitate course substitutions, but these can only be made with the approval of the appropriate division.
What are program changes?
1972
What year was the Pell grant created?
You and or your parent can use this to sign your financial aid application online.
What is the FSA ID?
Change in employment. Change in housing status. Medical and or dental expenses not covered by insurance.
What are some examples of special circumstances ?
What is a memorable customer service experience?
Credit/Debit card/ E-check, payment plan, Virginia College Savings Plan, Cash, check or money order, Employer provided assistance.
What are payment methods to pay for college tuition?
You are not meeting SAP with attempting 165 credits.
What is an automatic denial?
The FAFSA was created in 1992 as part of this reauthorization.
What is the Higher Education Act?
Use open ended questions. Try to avoid using leading questions. Implement intrusive advising.
What is using a PJ in unusual circumstances?
Trader Joe's, Chick fil A, Starbucks
What are examples of companies that exhibit memorable customer experiences?
Benefits of flexibility, location, impact, and earn money while gaining valuable work skills.
What is the Federal Work Study program?
Who is Senator Claiborne Pell?
What is False?
Parent is incarcerated. Left home due to an abusive or threatening environment. Abandoned or estranged from parents and have not been adopted.
What should I do if I have an unusual circumstance and can't provide parental information on my FAFSA?
Listening, understanding your customers' needs, thanking the customer and promoting a positive, helpful and friendly environment.
What are the 4 key principles of good customer service?
Students that are not eligible for federal aid and can't complete the FAFSA application.
What are undocumented students?
You are under 33 years old as of January 1 of the year prior to the start of the school year. (i.e. January 1, 2024 for the 2024-25 school year).
What is you may be eligible to receive a maximum Pell grant, even if you are not eligible for a Pell grant based on your SAI?
The HEA established the US government as the main provider of financial aid for students. It also introduced federal student aid and loan programs in this year.
What is 1965?
Student recently lost employment and needs to pay their water bill within 48 hours.
What is the proper referral, FA for a Special Circumstance or the Empowerment Center?
Be patient. Engage with customers. Be knowledgeable. Be respectful. Listen. Promote a positive and helpful environment.
What are tips for good customer service?
You won't get federal aid.
What if my parents don't want to give consent?