ACU
How do clients send money with Zelle, Deposit a check and use PNC Pay?
PNC Mobile App
How will a customer cash a check at my branch?
ACU options like ATM or closest partner branch
What document will help me set expectations for our clients?
Business Customer Script
How many days until the Financial Center conversion?
19 days (5/17)
How do we help clients monitor accounts via email and/or text message?
Account Alerts Through Online Banking
Can you purchase a Certified Check at your branch?
YES!
Where do I find phone scripts and other resources to prepare?
"Tools and Resources" section of the Financial Center OneNote
When are the "Network Capabilities" and "Customer Outreach" Meeting planners due?
04/30
How can clients File a Dispute, Order Checks, Pay Bills, and Print and Save Statements?
PNC Online Banking
Can a Financial Center close a loan?
Yes! *Designated Lender guidelines apply
What can we say if a client needs a change order?
We will be able to accommodate your request through our neighboring branch. I will call ahead so that order is available for pick up.
How many days left for Business Outreach?
17 days
What service requires a user ID, debit card number/pin, full account number, and social security?
Resetting Your Online Banking Password
How do I understand the branch format capabilities through every product offering and services available at every branch?
Retail Branch Network Resource Page
Why has PNC chosen to transform the retail branch network?
Our goal is to help our customers learn the different ways we can meet their needs at the branch and on their own.
How do I ensure preparation with my Surface Pro?
Mark the "Retail Transforming your Technology with a Surface Pro Meeting Planner" complete on MyLearning
How can clients make contactless payments with PNC Pay and Apple Pay, Make purchases using Credit, Debit and SmartAccess?
PNC Pay or Apple Pay
How do I find what capabilities are available at any branch located in PNC’s footprint?
Use the Branch Locator and notate the “branch format and branch model”
What is the benefit to the customer/ banker?
The transition to digital first options allows bankers to focus more fully on the sales and service needs and partner with the customer to meet their financial goals.
How do I ensure I receive credit for my training?
Locate "Retail Branch Transformation Converting Branch Meeting Planner" In MyLearning and click "Mark Complete"