Show:
Adding a Bank
Random Deposits
Disabled Canadian Bank Accounts
Bank Confirmation
Re-Presentment
100
The routing number for my bank account is this set of numbers on a check.
What is the first nine digits from the bottom left side of the check.
100
The name on my PayPal account must match the name on my bank account exactly. True or False?
What is True. (Your name on your bank account must match your name on your PayPal account including initials)
100
I can confirm random deposits for a Canadian bank account over the phone with a CS agent. True or False?
What is False.
100
Why did I received this message "We cannot add your bank at this time; try again later."
What is you are trying to add a foreign bank account and are hitting risk filters.
100
Re-presentment happens this many days after the presentment period.
What is 2 to 3 business days.
200
I forgot to add the leading zeros in my bank account when adding it to my PayPal account so I must do what.
What is close your PayPal account and open a new one then add the correct bank account to the new PayPal account. (the system will recognize leading zero corrections as the same bank therefore no change will be made)
200
The type of my bank account is not relevant when adding it to my PayPal account. True or False?
What is False. (An incorrect bank account type could be cause for a random deposit return)
200
To retrieve the correct deposit amounts I should do this.
What is review my bank statement or contact my bank.
200
This means that the bank declined the customers attempt to set up a direct debit with their PayPal account.
What is Confirmation Disallowed.
200
Due to non-sufficient funds PayPal will re-present a transaction this many times before going to a back up funding source.
What is 2 times.
300
This is the first step for changing a bank account type.
What is Verify that all of the other information on the bank account is correct. (Account Number, Routing number)
300
Return code R04 means this.
What is Invalid account number (account number structure is not valid)
300
A bank account has been disabled due to ACH code. An agent can re-enable this bank account. True or False?
What is False.
300
This is an internal term for Instant Bank Confirmation.
What is "Frictionless" add bank.
300
PayPal charges a fee for insufficient funds. True or False?
What is false. (Bank may charge a fee for insufficient funds)
400
After logging into PayPal this is the first thing I click to start the process of confirming my bank account.
What is click wallet?
400
This happened after I entered in my random deposit amounts incorrectly three times.
What is my U.S. bank account has been disabled from my PayPal account.
400
I can incorrectly enter my random deposit amounts this many times before my Canadian bank account becomes disabled from my PayPal account.
What is 3 times.
400
This feature allows customers to add and confirm a bank instantly without entering routing and account numbers.
What is Instant Bank Confirmation.
400
This is a second attempt to collect money from a failed transaction.
What is 2nd Re-presentment.
500
I can add my bank account to a PayPal account this many times.
What is three times.
500
It takes random deposits this long to post to my bank account.
What is 2 to 3 business days.
500
A CS agent must run Lexis Nexis in order to add a Canadian bank account to a Canadian PayPal account. True or False?
What is False. (CS agents can NOT add Canadian bank accounts)
500
I added my bank to my PayPal account, but I can’t transfer money to my PayPal account for this reason.
What is I must confirm my bank account before I can transfer to it.
500
PayPal will let me know if my instant transfer had insufficient funds by communicating with me in this way.
What is by email.