Attitudes, Emotions, & Ethics
What does the ABC model stand for?
affect, behavioral intent, cognition
What is motivation?
Motivation refers to the forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior
What does the D, I, S, and C stand for?
D = Driver
I = Expressive
S = Amiable
C = Analytical
What are interpersonal skills?
Interpersonal skills are the sum total of your ability to interact effectively with other people
What is leadership?
The process of guiding and directing the behavior of people in the work environment
What is social learning?
The process of deriving attitudes from family, peer groups, religious organizations, and culture
What are some practices that can destroy motivation?
Dishonesty, hypocrisy, unfairness, vague or impossible goals, constantly changing goals, unnecessary rules and policies, destructive cross-functional competition, negative feedback
What is workaholism?
An imbalanced preoccupation with work at the expense of home and personal life satisfaction
What are some characteristics of successful people?
- You are determined
- You are good at overcoming obstacles
- You believe in yourself
- You have confidence in you
- You are resilient and keep going
- There are no barriers that can stop you
- You communicate effectively face-to-face
What are some qualities of a great leader?
- Honesty and Integrity
- Inspire Others
- Commitment and Passion
- Good Communicator
- Decision-Making Capabilities
- Accountability
- Delegation and Empowerment
- Creativity and Innovation
What is ethical behavior? give an example
What is a performance gap?
What a person is able to do vs. what a person is willing to do
What are some characteristics of a type A behavior pattern?
What should you avoid when giving feedback?
- Judgmental Comments
- Blaming or Accusing
- Uncontrolled Emotions
- Seeking Personal Satisfaction
- Absolute Statements
- Giving Directive Advice
Give some examples of the worst leaders
Ginni Rommetty, Jeff Immelt, Terry Lundgren, Jack Dorsey, Tim Sloan, etc.
What are the stages of team development?
Forming, Storming, Norming, Performing, and Adjourning
What is the difference between compliance and commitment?
Compliance is when people may conform and do satisfactory work because they are forced to
Commitment is they will do superior work because they want to
What are some effects of stress on the body?
Fatigue, headaches, heart disease, backaches, stroke, eye-strain, neck stiffness, etc.
What are some key coaching principles and behaviors?
- Sincere
- Caring and supportive
- Trusting
- Respectful and tolerant
- Excellent listener
- Dedicated to help
Who was the CEO of General Electric and what years was he CEO?
General Electric between 1981 and 2001
What are some characteristics & personal attributes that contribute to team success?
- Trusting and trustworthy behavior
- Shared ownership for overall success
- Open & honest communications - freely shares information
- Mutual respect
- High levels of teamwork & collaboration
- Unity of purpose
- Team members are empowered
What is the Container Store's philosophy?
"One great person equals three good people"
What are the 4 approaches to stress?
1. homeostatic/ medical approach
2. cognitive appraisal approach
3. person-environment fir approach
4. psychoanalytic approach
What is the difference between two-way communication and one-way communication?
Two-way communication: an interactive form of communication in which there is an exchange of thoughts, feelings, or both.
One-way communication: communication in which a person sends a message to another person and no feedback, questions, or interaction follows.
How is a manager different from a leader?
Leaders have people follow them while managers have people who work for them.
Leaders create a vision, managers create goals.
Leaders take risks, managers control risk.
Leaders are in it for the long haul, managers think short-term.
Leaders coach, managers direct.