ECS
What does FOL stand for?
Facts of Loss
List 3 different types of Fire policies.
Homeowners, Renters, Rental Dwelling, Manufactured Home, Condo, Commercial, Boat, Farm/Ranch
What button/tool in XC allows us to edit the price, notes, depreciation, or coverage for items?
Global Changes
Where do I go to add cause of loss?
Claim Info- Coverages & Loss - Coverages
Where can we find the claims department’s PO Box, Business Hours, and email address?
Fire Core Property Homepage
Where can I find the names of the claim handlers that are currently assigned to a claim?
View Performer
Wear and tear, settling, and fungus are examples of ____.
Losses Not Insured / Exclusions
Windstorm, Fire, and Wild Bears or Deer are examples of ____.
Covered Losses / Named Perils
Which report is the one that goes to the customer?
Customer Copy Final Draft
What does it mean if a mortgage company is included on the “Dollar One” list?
We need to include them as a co-payee on all structure damage payments.
Where can I see if the insured has a mortgage on the house?
Policy Number > Additional Interests & Notes
Water damage from a leaking pipe is not covered when ___.
The leak is continuous, repeating, gradual, intermittent, slow, trickling, etc over a period of time.
The age and cat/sel codes applied to an item will affect the item’s ____.
ACV or depreciation
What type of Search utilizes graphics to assist with locating line items?
Reference Search
Where can I find information about deductible or payment codes?
Fire Claim Code Manual
What should I do if the policyholder wants me to handle the claim with a relative?
Add an Alert, document the conversation in the file notes, add the relative as a participant.
(We may also need a signed form, based on the jurisdiction.)
Which Cause of Loss has special limits for firearms, rugs, and silverware?
Theft
When do we apply the special limits for jewelry and furs?
When the COL is theft.
Where do I go to change multiple items from the Price to a Price Note?
Global Changes
What resource provides specific directions for claims in a Catastrophe / Claim Group?
ECHP (Estimatics and Claim Handling Practices)
If we are using a 3rd party vendor to manage the insured’s hotel stay, what kind of payment do we issue for the hotel management fee?
G – Adjustment Payment
An A1 policy covers the cost to repair/replace the structure with similar construction. What does an A2 policy cover?
Common Construction
How do we approve the full amount of a replacement receipt when the price is higher than our original estimate for that item?
Override Deferred Amount
What is the category and selector code for Pipe Jack Flashing?
RFG FLPIPE
What resource should I use when I see a new claim involves a Mortgage Foreclosure?
SCP’s (Centralized Investigation Team Assignment)