VOCABULARY
WHO IS RESPONSIBLE FOR RECEIVING THE CALL AND PASSING ON TO THE DISPATCHER?
WHO IS A CALL TAKER
ONCE AN EMERGENCY HAS BEEN RECEIVED THE DISPATCHER HAS _____________
WHAT IS 60 SECONDS?
CAD HELPS TO REDUCE THE AMOUNT OF
WHAT IS RADIO TRAFFIC?
ANOTHER NAME FOR PSAP (PUBLIC SERICE ANSWERING POINT)
WHAT IS A COMMUNICATION CENTER
THE MOST IMPORTANT INFORMATION THE DISPATCHER NEEDS FROM A CALLER
THE LOCATION
THE ACT OF TRANSFERRING INFORMATION
WHAT IS COMMUNICATION
WHAT ARE THE 2 BASIC SKILLS A DISPATCHER MUST HAVE
WHAT IS READING AND WRITING
THE E-911 NETWORK ELEMENT
WHAT IS 911
ALLOWS THE DISPATCHER TO CALL BACK WHEN THE PHONE IS HUNG UP
WHAT IS A RINGBACK FEATURE
A COMPUTER AIDED DISPATCH SYSTEM SHORTENS
WHAT IS RESPONSE TIME
THE CODE INDICATING AN EMERGENCY
WHAT IS EMERGENCY TRAFFIC
SET UP AWAY FROM THE PERMAMENT DISPATCH CENTER
WHAT IS AN EXPANDED DISPATCH CENTER OR MOBILE COMMAND CENTER
PREPARE PLANS AND PROCEDURES FOR NATURAL DISASTERS
WHO IS OEM (OFFICE OF EMERGENCY MANANGEMENT)?
ANOTHER NAME FOR DISPATCHER
TELECOMMUNICATORS
AN ENHANCED 911 SERVICE FEATURE THAT DISPLAYS WHERE THE CALL ORIGINATED FROM
WHAT IS A AUTOMATIC LOCATION IDENTIFICATION
EMERGENCY SERVICE ORGANIZATIONS WORK TOGETHER TO CREATE
DOUBLE JEOPARDY
WHAT IS SHARED RESPONSIBILTY
TO PROTECT AND SERVE IS THE _________ AND _______________ RESPONSIBILTY OF EACH AGENCY.
DOUBLE JEOPARDY
WHAT IS LEGAL AND MORAL
DESIGNED TO ASSIST A TELECOMMUNICATOR BY PERFORMING SPECIFIC FUNCTIONS FASTER THAN MANUALLY
WHAT IS A CAD SYSTEM
WHAT IS THE E-911 AUTOMATIC IDENTIFICATION LOCATION ELEMENT
WHAT IS THE CALLER'S STREET ADDRESS
UTILIZED BY DISPATCHERS, CALL TAKERS, AND 911 OPERATORS TO PRIORITIZE AND RECORD CALLS.
WHAT IS COMPUTER AIDED DISPATCH
COMBINED TELEPHONE AND COMPUTER EQUIPMENT (SUCH AS CAD) PROVIDE THE TELECOMMUNICATOR WITH 3 TYPES OF INFORMATION
DOUBLE JEOPARDY
WHAT IS CALLER'S LOCATION, PHONE NUMBER AND DIRECTIONS TO THE LOCATION?
TRACKS AVAIABILITY OF RESOURCES USED FOR SUPPRESSING FIRES.
WHAT IS NATIONAL INTERAGENCY FIRE CENTER (NIFC)
THE STANDARD FOR PROFESSIONAL QUALIFICATIONS FOR PUBLIC SERVICE TELECOMMUNICATOR
WHAT IS NFPA
WHAT ARE THE 3 C'S OF EFFECTIVE COMMUNICATION
WHAT IS CLEAR, CONCISE, AND COMPLETE