General
Adding funds from an external source to the Apple Cash Balance.
What is a Top up?
Customer cannot access the funds in their apple cash account. They also cannot send/receive p2p
What is Locked?
A type of transaction that is funded fully from an external source. This is meant for friends and family.
What is P2P Express
Abandoned and unclaimed property
what is Escheatment?
assist's with authentication- it provides the Account holder name and the internal account number.
What is a transaction statement?
Maximum account balance is $20,000 during this account stage
What is personalized?
Option we pick when we see more then one reason listed for the account restriction reason
What is the non-terminal option first
Don't ask for additional assistance, Don't mention survey, don't offer to personalize identified accounts and cold transfer to Apple support/ Goldman
What is Fast call mode
Must be entered in within 45 minutes of the end of the call.
What is a disposition
During this account stage, the customer has set up their Apple cash account however has not completed identity verification.
What is Identified
Fee for Instant bank transfer
What is 1.7% of total transfer amount.
A Minimum fee of $0.25 and maximum fee of $25
An unauthorized party gains access to the Apple Cash Virtual card or Apple Account. When this is suspected we locked the apple cash account to secure any funds.
What is Account take over (ATO)
Process when we attempt to gain a response from the caller for 30 seconds.
What is a Ghost call?
When an organizer calls in n behalf of participant, what account must be authenticated?
What is Organizer account