Compliance
What two documents do we accept as proof of right to work for UK citizens?
UK Passport and Birth Certificate
What location identifier should you ask for that is typically made up of 6–7 letters and numbers?
Post Code
Who are the owners of First Active 365?
Reiss Roberts and Dale Clark
NINO
National Insurance Number
Name two acceptable forms of proof of address.
Utility Bills, Bank Statements, Letters from the university or doctor, tenancy agreement, P45/P60
Where is the First Active 365 office located?
Birmingham
Which team provides out-of-hours support for First Active 365?
Philippines Team/PH Team
CRM
CUSTOMER RELATIONSHIP MANAGEMENT
Name the two UK Compliance Officers.
Ulani Williams and Tunde Akinpelu
What is the standard requirement for how quickly all calls must be answered?
3 rings
Who is the area manager of OX12/Wantage
Akram Hussain
HMRC
His Majesty's Revenue and Customs
Which training module is required for a Senior Healthcare Assistant but not for a Healthcare Assistant?
Medication Administration or Handling Medication and Avoiding Drug Errors Level 2
What are the five key pieces of information included in a Candidate Inbound Call Template?
Full Name:
Grade:
Post Code:
Contact number:
Reason for their call:
What system was introduced in 2020 to simplify work processes and ensure best practice standards?
CRM
RGN
Registered General Nurse
What are the five Compliance Chasing Stages?
Registration/Prescreening
Application form Approval
Documents submission and approval
Clearance
Monitoring
What is the suggested opening spiel of First Active 365?
“Good morning, First Active 365, (name of agent) speaking. How can I help?”
or
“Thank you for calling First Active 365, this is (name of agent). How can I help?”
Name the clients of First Active 365.
NHS
Private Clients/Complex Care Clients
Residential and Nursing Homes
Applicants and Candidates
PCB
Please callback