Level 1
TRUE or FALSE. It is acceptable to use the term “insurance” when referring to declared value.
FALSE. Declared value is not insurance.
If a package's second longest side is 108 cm (43 in) but its overall size is within UPS Small Package guidelines, what is the customer charged?
Additional Handling Charge. Refer to IRIS 8647, Additional Handling Charge
What are the four guidelines for packaging
Use a corrugated box
Provide internal cushioning
Close the container securely
Use proper labeling
Which one of the following service levels provides the earliest delivery?
Express Plus. Express Plus provides guaranteed delivery in the same amount of days as the Express service, but offers an earlier delivery time.
What is the maximum overall package size UPS will accept?
419 cm (165 in). Refer to IRIS 8728, Size and Weight Limitations
GIVE SOME SAMPLE OF ACCEPTABLE CUSHIONING?
Bubble pack & Polystyrene peanuts
Customers must have a UPS account in order to ship with UPS.
FALSE
TRUE OR FALSE. Guaranteed service means that, if requested, a customer will receive a refund of shipping charges if the package is delivered late and the late delivery was within UPS control.
TRUE
A package's dimensional weight is 10 kg (22 lb). It's actual weight is 12 kg (26 lb). What is the package's chargeable or billable weight?
12 kg (26 lb). When the actual weight is greater than the dimensional weight, the actual weight is used to calculate the rate.
Regardless of the service level, if a customer is shipping a tire without using a shipping container, UPS will not guarantee the delivery date or time for this shipment.
TRUE. Refer to IRIS Document 8647, Additional Handling Charge
I ship frequently with UPS. A driver automatically stops by my location every business day to pick up any packages I need to ship. Who am I?
Daily Pickup account customer
When are you expected to offer to review packaging guidelines with a shipper?
When the contents are at risk of damage (e.g., fragile items or liquids that could cause damage)
As part of your daily start-up routine, you should open:
Microsoft Notepad or Wordpad
TRUE OR FALSE. The quality of service you provide impacts your customer's perception of UPS.
TRUE
What is the maximum length of a package that UPS will accept?
274 cm (108 in). Refer to IRIS 8728, Size and Weight Limitations
What affect does Additional Handling or a Large Package Surcharge have on a shipment’s guarantee?
The shipment is not eligible for the money-back guarantee. Refer to IRIS Document 8786, Large Package Surcharge, or 8647, Additional Handling Charge
Saturday delivery availability depends on the shipping service the customer chooses, and the origin and destination of the shipment.
True. Refer to the Service Guide in ups.com for information about services.
WHAT ARE YOUR DAILY START-UP ROUTINE
LOG ON TO ECM
LOG ON TO TPX
LOG ON TO IRIS
OPEN NOTEPAD
LOG ONTO THE TELEPHONE
RESPOND TO DAILY IKB QUESTION