First Choice Jeopardy

5S

100

This "S" is sweeping or cleaning and inspecting the workplace, tools and machinery on a regular basis. 

What is Shine

200

This "S" is putting all necessary items in the optimal place for fulfilling their function in the workplace. 

What is Set

300

This "S" is sorting through all items in a location and removing all unnecessary items from the location.

What is Sort

400

This "S" focuses on establishing procedures and schedules to ensure the cleanliness of workplace.

What is Standardize

500

This "S" 

is about maintaining the developed processes ensuring that the 5S approach is followed.

What is Sustain

Problem Solving

100

This is the first step in Problem Solving

What is Identify the Problem

200

You can utilize the 5 Why tool to get to this area of the problem

What is Root Cause

300

Problem solving often utilizes this thinking tool to come up with solutions

What is Brainstorming

400

Problem Solving contains 3 core steps, they are

What are Problem definition, Root Cause analysis, Solution development and sustainability check

500

This First Choice tool is commonly utilized alongside Problem Solving to investigate root causes

What is Gemba

Gemba

100

This word commonly follows the word Gemba

What is Walk

200

“the real place, the real thing, the real people“

What is the translation of Gemba

300

How many phases exist in a Gemba

What is 3 phases

400

Gemba incorporates multiple departments but two commonly associated with the walks are

What is Quality and Safety

500

These are the 3 phases

What is preparation, walk, and follow-up

Performance Dialogue

100

How many areas is a PD Board made up of

What is Four

200

Who plays a part in Performance Dialogues

What is Everybody

300

Commonly discussed at Performance Dialogues, the acronym KPI stands for

What is Key Performance Indicator

400

What are the 4 areas that make up a PD Board

What are: 

TEAM, PERFORMANCE, NEWS & UPDATES, & IDEAS & ACTIONS

500

The main focus of Performance Dialogues

What is discuss improvements with the whole team to improve customer experience.

General First Choice

100

Which department is most closely connected with First Choice?

What is Quality

200

First Choice is focused on keeping "BLANK" at the center of our attention.

What is The Customer

300

This First Choice tool is utilized at the start of every shift.

What is Performance Dialogue Board

400

First Choice centers around our goal of "BLANK" which can improve quality, time, and savings. 

What is Continuous Improvement.

500

First Choice was introduced to DHL this many years ago. 

What is 18