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What is the 3rd stage of member healthcare journey
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Claims
B. Welcome and transitioning
Member wants to know if they have to pay for their medication when they get to the pharmacy. Which stage of the member healthcare journey is this?
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Claims
D. Claims
Which system do I use to check the hours I worked ?
A. Centene
B. Genesys
C. BMS
D. Wellcare Portal
C. BMS
What part of Medicare do we service?
A. Part A
B. Part B
C. Part D
D. Part C
C. Part D
What is the last stage of member healthcare journey
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Claims
C. Disenrollment
Which system do I use to complete my training curriculum?
A. Centene
B. Genesys
C. BMS
D. Wellcare Portal
D. Wellcare Portal
What does CMS stand for?
A. Center for Medicaid services
B. Center for Medicare services
C. Center for Medical services
D. Center for Medicaid & Medicare services
D. Center for Medicaid & Medicare services
What is the allotted lunch time ?
A. 15 mins
B. 30 secs
C. 15 secs
D.30 mins
D.30 mins
I must have Medicaid to sign up for Medicare. T/F
False
Which system do I use to access client tools?
A. Centene Citrix
B. Genesys
C. BMS
D. Wellcare Portal
A. Centene Citrix
How long is my shift?
A. 8 hours
B. 8 hours and 30 minutes including a 30 minute lunch and a 15 min break
C. 8 hours and 30 minutes including a 30 minute lunch and two 15 min break
D. 8 hours and 30 minutes
C. 8 hours and 30 minutes including a 30 minute lunch and two 15 min break
What is Medicare Part B?
A. Prescription drug plan
B. Physician and outpatient care
C. Medicare Advantage
D. Inpatient Hospital Care
B. Physician and outpatient care
Dual eligible means I have Medicaid and Medicare. T/F
True
What is attendance expectations for training?
A. Be present on time everyday
B. I can miss 72 hours during
C. I just have to let my trainer know
A. Be present on time everyday
Member wants to know when their Id card will be mailed to them. Which stage of the member healthcare journey is this?
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Claims
B. Welcome and transitioning
What is Medicare Part C?
A. Prescription drug plan
B. Physician and outpatient care
C. Medicare Advantage
D. Inpatient Hospital Care
C. Medicare Advantage
How many breaks do you have?
A. 2-15 minute
B. 1-30 minute
C. 1-15 minute and 1-30 minute
D. 1-15 minute and 2-30 minute
A. 2-15 minute
What is Medicare's eligibility ?
A. Age 65 or older
B. Live in California
C. Older than 65 with a disability
D. must have Social Security Deductions set up
A. Age 65 or older
If I am under 65 I must be disabled to qualify for Medicare. T/F
True
Which system do I use to access teleperformance tools?
A. Centene Citrix
B. Island Browser
C. BMS
D. Wellcare Portal
B. Island Browser
What is the 1st stage of member healthcare journey
A. Enrollment
B. Welcome and transitioning
C. Knowledge and Awareness
D. Claims
C. Knowledge and Awareness
Member wants to know what plans are offered by Wellcare. Which stage of the member healthcare journey is this?
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Knowledge and Awareness
D. Knowledge and Awareness
If I am under 65 I must have ESRD to qualify for Medicare. T/F
False
Member wants to know how much they will have to pay for the Wellcare Class plan. Which stage of the member healthcare journey is this?
A. Enrollment
B. Welcome and transitioning
C. Disenrollment
D. Claims
A. Enrollment
When should i take my breaks?
A. Every 2 hours
B. Every 3 hours
C. After first three hours if not on a call
D. Check my break and lunch times and adhere to that schedule as best as possible
D. Check my break and lunch times and adhere to that schedule as best as possible