Fees
The fee for a replacement debit card is...
$12
Who do we send debit card increases to once approved?
IBDC/EBS
When opening a new account for a new customer to First Federal how many days will the hold be placed for?
9 days
A customer called in letting us know they are not able to get into their online banking. What information should we gather before calling IBDC?
-Their name
-Username
-If they would like to be unlocked or if they are requesting a temporary password
A customer wants to change their phone number on their account at the bank. What form should we fill out to have the customer sign?
Personal Information Change
The fee for insufficient funds is...
$32
Can Approve a temporary POS increase up to $5,000?
FSR
A customer has been over drawn in their account more than 6 times in the last 6 months.. how many days will the check be placed on a hold for?
7 days
A customer called in letting us know that their debit card was not working when they tried to use it. What information should we gather before calling IBDC?
-Customers name
-Card number
-Where they last tried to use the card
-How much were they trying to use it for
A customer let us know that they have lost a check in the mail and they do not want it to be cashed. What form should we fill out to have the customer sign?
Stop Payment
The fee to place a stop payment is...
$30
What is the limit of a temporary POS increase can a branch manager approve?
$10,000
This amount is available the following business day on a large deposit..
$275
A customer called in that they noticed a POS transaction on their account that was not them. What information should we gather to complete a refund?
-Card Number
-Date of the transaction
-Amount of the transaction
A customer mentioned that an external withdrawal cleared their account twice and they cannot reach out to the company to get their money back. What form should we fill out to have the customer sign?
Written Statement of Unauthorized Debit
The fee for a balance less than $100 in a First Choice Savings account is..
$7
Who can approve permanent increases?
DC Increase Group
This amount is available in 2 business days after a large deposit is made..
$6450
A customer made a cash deposit of $12,000 what information is needed to complete the CTR?
-Address
-Phone number
-SSN
-Drivers License Number
-Occupation
A business customer would like to view their business and personal account under 1 log in on internet banking. What form should we fill out to have the customer sign?
Single Sign On
The fee for returned mail is...
$8
What is the dollar amount that requires a signature to be approved?
$5,000 or above
This information needs to be on the Delayed Availability paperwork..
-Date of deposit
- Account number
-Amount of the hold
-Length of the hold
-Reason for the hold
A customer called in regarding increasing their debit card limit. What information should we gather in order to complete the form?
-Card Number
-Amount being requested
-Reason for the Purchase
-When they plan on making the purchase
-Account balance
-NSF in last 30 days
-Date they became a customer
A customer is making a withdrawal from their IRA. What form should we fill out to have the customer sign?
-IRA Distribution
-W-4R