Follow-Up Questions
My male cat is hiding
100- 1. Is pt urinating normally?
2. Has there been any changes in the home recently?
3. Does pt have any known medical issues?
4. Has pt been experiencing any c/s/v/d?
A client enters the lobby holding their small 20lb terrier mix in their arms. The dog is breathing rapidly and seems like he is not aware of his surroundings. (online appt for ADR)
CCR should bring pt to treatment to the medical team. Ideally, 2nd CCR should be obtaining information from the client to get pt checked in ( potentially obtaining a CPR status), and if a room is available, move client to a room. If no room is available, speak with medical team to figure out which client can remove from a room to get one available.
We don't have any appointments available.
We do not have any available appointments tonight, but our West Chester location (25 minutes fom the Greene) does have appointments available, or we can get you in for an appointment in the morning. Alternatively, if your pet cannot wait until morning, there are two Emergency Hospitals in the area, MedVet Dayton and Care Center Dayton.
What is the first thing clients notice at the vet office?
2. Staff Friendliness
3. Waiting Room Vibes
My dog has a cut on its foot.
1. What is the cut from?
2. When did the injury occur?
3. Can you text a photo?
4. Is it bleeding profusely?
A cat arrives for it's appt. It is curled up in its carrier, looking around nonchalantly. (online appt for vomiting)
CCR to check in patient, bring pt to treatment for triage OR place in available room.
We are short staffed today so we cannot see as many appts. Our next available is 7pm.
We are currently booked with appts until 7pm. We can get your pet scheduled for that time and keep you in mind if anything else becomes available.
What are three signs that a patient needs to be brought immediately to treatment for triage?
(any red flag)
My dog is vomiting and having diarrhea- both with blood in it.
1. Is your pet up to date on all vaccines with a veterinarian?
2. Is your pet known to eat things it shouldn't?
3. Are any other pets in the home experiencing the same symptoms?
4. Is your pet able to eat/drink and keep it down?
5. How long has your pet been experiencing these symptoms?
A dog comes in with a laceration to its paw- bleeding profusely all over the place. (online appt for laceration)
CCR to bring pt to treatment area for medical team to assess and potentially bandage. 2nd CCR to get pt checked in.
*Insert angry client language here*.... click
Sir/Mam, if you are going to continue speaking to me in that tone, I will need to disconnect this call and you can call back once you are able to have a conversation.
These pests can transmit tapeworms to pets.
Fleas!
My cat is sneezing
1. Has there been any recent stress in the household?
2. Are any other cats in the household experiencing the same symptoms?
3. Is your cat having any other symptoms?
Client brings in a 3yr Australian Shepherd who is experiencing coughing. Client notes patient was recently at grooming and they would like pet to be seen. (Walk In)
Request client return to their vehicle to finish the check in process due to concern for potential infectious disease. Have client call from the vehicle and continue the check in process as usual.
Can you get your dog to stop barking?!
What does pu/pd stand for?
Polyuria and polydipsia
My dog is not acting normal.
1. Please explain what you mean by "not acting right"?
2. Is your pet eating and drinking?
3. How long has your pet been acting abnormal?
4. Has there been an recent exposure to sick pets?
Client walks in with a cat- suspect DOA
1st CCR to bring pt to treatment to confirm DOA. 2nd CCR should check pt in, start SOAP, and get client into a room as soon as possible.
We received Fluffy's xray report back, it looks like he has a foreign body obstruction.
It looks like Fluffy's radiograph report is back. We will get you into a room as soon as we can so the doctor can review the results with you.
This is the best way to handle an upset client in the waiting area, according to professional standards
Be calm and empathetic to the situation.