Body Language
Verbal Communication
Positive Impressions
First Impression
Handshake
100

What does it mean to keep your body 'open' ? 

Don't cross your arms, sit 'hunched' over, looking up, 

100

When meeting someone for the first time, how do you greet them? 

"Hello, its nice to meet you" 

"Hi, my name is Emily" 


100

What is a strategy to 'check' your nerves? 

deep breaths, focus on the goal 

100

Can you change or redo a first impression? 

No. 

100

What type of communication is a 'handshake' part of? 

Body language 

200

Are facial expressions important? 

yes. You can't control your resting face, but you also shouldn't have a 'scowl' or look angry 24/7. 

200

Are negative words/tones acceptable? 

NO, stay as positive as you can. Address a past situation but DO NOT dwell on your emotions or the outcome ?

200

How does 'fo cus on a goal' help a first impression? 

It keeps you in a positive, growth state of mind. 

200
How often do first impressions happen? 

just ONCE 

200

Should you 'shake' during a handshake? 

No. 

300

Is it okay to 'fidget' ?

yes and no. You want to limit fidgety movements as much as possible, but sometimes its not a conscious effort. 

300

What is a good volume for communication? What is a bad volume for communication? 

speak loudly and clearly 

mumble and be very very quiet 

300

What are 2 things you can do to prepare ?

plan what you will wear. 

plan what you want to say. 

plan how you want to be perceived. 

300

Are your actions or your words more important? 

Your actions. Actions should back up and support your word. 

300

During an interview or professional meeting, how often should you hand shake? 

2, when you first greet and when you are leaving? 

400

Should you be on your phone while waiting for someone at work or a case manger? 

NO, put it away and show you are alert and prepared to meet this person? 

400

What is the difference between language used with family and friends, and language used at work or in a professional environment. 

Family/Friends- curse words, casual language, might use filler words 

Professional- no curse words, limit filler words as much as possible, terms related to job/ environment 

400

What are some examples of positive self talk? Or something you might tell a friend who is nervous? 

Take a deep breath, you are capable. 

Hey, this is a cool opportunity you will do great. 


400

What does a first impression do for someone else? 

Sets the mood and gives the other person an idea of you. 

400
Should you aim to break the other persons hand ? 

No, it should be firm but not uncomfortable. 

500

What is something you can do when you are nervous before an interview or important discussion? 

Power Pose 

500

What are 'filler' words you can eliminate ? 

'like' 'um' 'uh' 'you know' 
500

How early should you be for a meeting, interview, or appointment ? 

strive for at least 15 minutes. 
500

Can a first impression impact your opportunities? 

Yes. 

500

Do you also make eye contact during a handshake? 

Yes, you want to shake hands and remain in eye contact with the person.