Credit Bureau Report
What does CBG and CBC mean?
What is Closed by Grantor and Closed by Consumer.
What is our dept phone number?
What is 1-800-290-1316.
**FPF//DAY 2// NACT//CBR XPN - 3.6K REV 103% UTIL,, 1. BALANCES ON ACCOUNTS ARE TOO HIGH COMPARED TO CREDIT LIMITS- multiple trades on file reporting overlimit, showing no paydown,, 2. NOT ENOUGH CREDIT INFORMATION ON FILE- old indv rev trade on file opene in in 2016//
What is a incorrect memo.
An inbound call explaining closure reason to the pcm, no further action taken.
What is INTO.
The tool to refer accounts to CDAP.
What is FPOR/ CCDT.
What CBRs show the on file date for the customer? ( image tab)
What are Trans Union and Equifax.
Qualifications for a halo(both scam and not).
What is an acct with returned payments and balance over $5k and scam is returned payments and over $25k with no suspect ($5k with suspect).
**FPF//ADHOC// NACT //XPN- $6.7K REV DEBT// HIGH BALANCES, HOWEVER TRADELINES SHOW PAYDOWN, NOT AGGRESSIVELY SEEKING CC, DEEP FILE// CHASE - NO SUSP ACTIVITY, NO RETURNED PAYMENTS, CONSISTENT PAYMENTS MADE FROM PNC BANK DDA// NOT SUSP OF FPF AT THIS TIME//
What is a correct memo.
When a reinstatement review is approved?
What is RAPP.
What two screens in C3 determine if the account is a True Tier 1/ VIP account?
What is IACD (Line 65) and IAGI (Type).
Where can you find the fraud alert for identity theft?
What is in the consumer statement box (credit summary tab).
After reading the third party and/or language line disclosure what needs to be placed in your memos?
What is "PCM requests AU John Doe allowed to speak on account – TP disclosure accepted by PCM- advised valid for 24hrs w/in dept" or "PCM accepted interpreter disclosure".
**FPF//DAY TWO//***DO NOT DISCLOSE INFORMATION TO CUSTOMER** FPF FOUND***//CRA2**// XPN- $2.4K REV DEBT // 1.) TOO MANY REQUESTS FOR CREDIT/OR REVIEWS OF CREDIT -- RECENT HIGH SEEKING FOR NEW CREDIT.... || 2.) TOO MANY ACCOUNTS OPENED RECENTLY -CM HAS OPENED NUMEROUS TRADES IN PAST YEAR...//NO HALO REQUIRED- NO 5K BAL/NO RETRND PAYMNTS,RETAIL REFERRAL SENT //
What is a correct memo.
When a reinstatement is declined?
What is RDEC.
The requirements to referring an account(s) to CPG and how/ where do you refer the account(s)?
What is through BSS and need to place holds.
When a customer has a foreign(out of country) address, how do you proceed to pull the CBR?
List all accounts that get disposition with a CHST
BONUS- list the ones the DONT get a CHST.
What is closed- CM request, Credit Revoked PD, Credit Revoked PD, Credit Revoked PD/OL, V2&4&6, TRAID, Closed-Charged Off, Closed-Consolidation
BONUS-Security Fraud, Corporate Policy, CR-Bankruptcy, CR-Bank Policy, Mirrored or Duplicate, Co-applicant, Litigation
**FPF// ADHOC-CRIS//**fpf **do not disclose info to cusmtr**cra2** CBR XPN RVL$ 24.1k utl 37% //1. Too many requst rvs of c
rd - recent high number of inqu //2. Too many accts opnd recently - numerous trds opnd in 24mo//sent retail referral// no pending apps rows/no halo requd as no returnd pymts//
What is a correct memo.
(2 part) PCM requesting to speak to account supervisor and advise PCM of call back times.
What is INTE and 24-48 business hours.
True or False: POS MODE 02 means it was a chip card transaction?
What is false.