Potpurri
We call customers to help with this.
What is help them make a payment to get them reconnected?
If grandma wants to make a payment, we should see if she is this on the account.
What is an authorized user?
The customer can provide that last four digit of this number.
What is social security number?
This is the amount of the convenience fee.
What is $5.99?
We need to login to this first to get a secure connection into Comcast billing systems.
What is Comcast VPN?
When we call we act as employees of this.
What is Xfinity?
Customers can pay with these types of payment methods.
What is a credit card or check (bank account)?
We can only work with someone other than the account holder if they have this designation on the account.
What is an authorized user?
This is what MRC stands for.
What is monthly recurring charges?
This system houses the KnowledgeBase that has all the latest policy information from Comcast.
What is Einstein?
If a customer has a question about their billing, we can access this.
What is their bill statement?
Before a customer can change their package plan, this must be paid.
What is the full past due amount?
We can send them a code to this for authentication.
What is their phone number?
This is the cost of the re-activation fee per service.
What is $6.99?
We use this system to log into computers from home for security purposes.
What is AWS?
If a customer doesn't want to call anyone else, we can offer this.
What is Xfinity.com, the xfinity app or an Xfinity Store?
Once a payment is taken, we can send the confirmation via this method.
What is e-mail?
We should log into these two systems daily to keep our logins active.
What is CSG and Einstein?
This is the amount we want all customers to pay.
What is the full amount due?
This slack channel is used for questions concerning first party payment calls.
What is #manager-escalations-and-help-chat?
This is the how often bills are sent out.
What is every month?
We get paid for each one of these as long as our conversion rate is over 40%.
What is each promise to pay disposition?
We do this if the verification code does not work.
What is offer to send another verification code?
This is what we should ask them to pay today if they can't pay the full amount due.
What is the closest you can get to the full balance today?
This is the companion tool used in conjunction with Einstein.
What is CSG?