SSPR
URL users can go to to reset their own password if known or forgotten.
What is password.luxotticaretail.com?
Function on the Ciao! register screen which allows users to reset their known password.
What is "Change Password" (F2 or F4).
Something that should always be checked for prior to resetting a password in Novell.
What is a lockout on the account?
What is critical?
True or False: Support can lookup users by Lux ID or Name in Novell.
What is True?
Length of time it takes for a password reset done through SSPR to sync with all toolkit portals.
What is up to 30 minutes?
What an associate must have before gaining access to any POS (including Ciao!) or their network portals.
What is a Lux ID?
Default password support typically uses when resetting password in Novell
What is Welcome1?
Action to take if the Verizon T2000 device is down and troubleshooting fails.
What is escalate to telecom with required information?
Telecom team's manager
Who is Dan Carroll?
Default password for network portals.
What is LUXmmddyyyy! (with the date being the associate’s birthday)
Default password for Ciao!
What is 1234?
Primary Tree for Novell.
What is 10.75.70.122 ?
When it's acceptable to call the Telecom hotline.
What is if there is a tech issue (tech onsite, missed dispatch, etc.) or for critical issues (updates and newly reported issues).
Department to refer CSC/ Field users to for password resets.
What is NSG/ Service Desk?
Two ways a user can authenticate themselves if they've forgotten their password and are resetting it via SSPR.
What are Security Questions and SMS Text Message?
What Support should check if a Novell password reset has failed, it's been more than 30 minutes since the reset was performed, and the user works at a Ciao! location.
What is the Ciao! Employee Detail Lookup tool (password flags, termination date, correct group)?
True or false: if a LensCrafters store needed a replacement phone, we would escalate that to Telecom.
What is true?
Information that needs to be filled out on the Generic Template if escalating a portal related issue.
What is the portal escalation information?
Meaning of the error, “SSPR 5036: There is no contact information available for your account. Please contact your administrator.“
What is user has not setup authentication method (Security Questions or SMS Text Message)?
Portal which takes 24 hours to sync with network password reset (whereas all other portals take 30 minutes).
What is Hot Spot?
Action to take if you're receiving the error, “Universal Change Password has been disabled for user" in Novell
Escalate to 2nd level with:
Group which supports Doctor's DSL if they do NOT have a profile in the DSR portal.
Who is Telecom?
VOIP is shorthand for...
What is Voice Over Internet Protocol?