Who Owns This?
Who is responsible for completing client assessments?
IRT — confirm whether all listed assessments appropriately fall within this role.
Who should follow up on expired or outdated client health cards, pharmacy locations etc?
Open for discussion — determine whether this belongs to IRT, administration or another role.
Who should be responsible for booking psychiatry appointments?
Open for discussion
Who is responsible for conducting individual client meetings?
Who should attend psychiatry appointments with clients when support is needed?
Clarify which role(s) should attend and under what circumstances.
Who is responsible for completing FACT referrals?
IRT- are there any other teams that need to be involved?
Who should send reminder texts to clients about upcoming psychiatry appointments?
Open for discussion
Who should coordinate client transportation for external meetings and appointments?
Open for discussion — clarify who arranges transportation and who supports the client.