Intro Arrival
The position you should be in when the intro walks in the door
What is standing?
Transfer of trust. Core 4 questions current exercise routine, goals and why, what has been keeping the guest from their goals, how long has the guest been thinking about their goals. Farewell from SA to coach
What is the hand off?
The intros starting station
What is station 13?
When the membership and HR monitor are retailed out on MBO
What is before the new member leaves the building?
The place where the intro booking should be contact logged
What is Orangebook?
The time when you should check that CI + RP are filled out and uploaded, set up HRM, get FVC ready
What is before the intro arrives?
Placed on the coaches station; it contains important information about the intros goals, current fitness routine, and exercise restrictions
What is the first visit card?
The place where the strap on the rower should fall
What is the widest part of your foot?
What is the next day?
The amount a non local resident is charged for their first class at our studio
What is $28?
The first thing you do after saying hi when the intro walks in the door
What is take their picture?
Introduction, current fitness routine, goals/why, exercise restrictions, save 5 minutes after class
What are the 5 parts of the hand off?
The order of the fitness orientation
The "E" in B.E.S.T as it relates to the closing process
What is Effective listening?
The radius to be consider a local resident
What is 5 miles?
The best time to schedule an intro class
What is the same day?
Coach recaps OTbeat and ultimate why. Coach gives exercise prescription, coach prebook/class suggestion, guest returns to lobby with SA
What is the hand back?
1. Ask the guest if they have any final Questions…2. if there is still time connect with guest to build trust…3 return guest to the lobby
What are the 3 points that end the fitness orientation?
The R.R.R of the hand back
What is Recap, Respond, Recommend?
The best time to contact a lead once it comes in
What is within 15 mins?
A call to action tab on portal at which you relay $28 no show/LCF, confirm time to arrive intro class, and remind them to fill out paperwork
What is class confirmation tab?
The number of times a coach is part of in the first visit process
What is 3? (The hand off, fitness orientation, and hand back)
The first question you ask an intro when they sit on the water rower
What is have you ever used a water rower before?
The design of different ways in which choices can be presented to decision makers to impact and influence their choices to make a desired behavior more likely to occur
What is choice architecture?
To call someone and then hang up and call right back
What is bull dog calling?