Marriott Bonvoy
The 6 levels of Marriott Bonvoy Membership
What are Basic Member, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, Ambassadors
The white and black key packets are used for these types of guests
White key packets are for non-members and black key packets are for all Bonvoy levels
Great street to get something good to eat
What is Main Street Fishkill
201 - 207 & 301 - 307
This is the type of furniture brand in all SpringHill rooms
What is West Elm?
You receive the option for 500 bonus points or a Market item
What are Platinum, Titanium, and Ambassador Elites?
Total amount of guest rooms
166
Not counting Walmart, this is the closest grocery store
What is ShopRite?
91
We have this amount of rooms on SpringHill Suites
75
You don't get this for free if you are not a Bonvoy member
What is WIFI?
Breakfast hours and bar hours during the week, weekends, and holidays
6-9am for during the week and 7-10am for weekends/holidays for breakfast. 5-10pm Monday - Saturday for the bar and closed Sunday/holidays
These two restaurants give our guests discounts for showing their room keys
Red Line Diner (10% off cash)
Maya Cafe (10% off)
The amount of points per dollar spent
What is 5 points?
The amount of points per dollar spent
What is 10 points per dollar?
We must be offered complimentary room upgrades when available
Who are Gold, Platinum, Titanium, and Ambassador Elites?
The correct way to answer an incoming call
"Good morning, Thank you for calling the Residence Inn/SpringHill Suites in Fishkill. This is Brian, how can I help you?"
St. Luke's Cornwall (9.8 miles)
Vassar Brothers (13 miles)
A guest asks us to go grocery shopping for them for a few items while they're out at work
We do grocery shop for guests and charge it to the guest room
We follow the standards of this place in the hotel even though all guests get to enjoy it
What is the bar?
This must come from the guest Ambassador when the guest get's to stay for 24 hours, no matter what time they check in
What is Your24
15/5 rule
Acknowledging the guest with eye contact at 15 feet and verbal greeting at 5 feet
This two parks are great but a little hidden
Hudson Valley Rugby Club (Behind Dunkin Donuts next to Taco Bell)
Geering Park (right next to 84 Diner)
These items can be found in the closets of all Residence Inn rooms and only up to a certain amount
10 hangers - 5 regular and 4 clip
1 laundry ticket and 1 bag
Iron and ironing board
sofa bed Linens
These room numbers of non-handicap QQST that have walk in showers and no bath tubs
2201, 2202, 2203
3301, 3302, 3303
4401, 4402, 4403