CULTURE Club
What does ABR stand for?
What is Always Be Recruiting.
How long does it take to add 1 lb. of lean muscle?
What is 4 to 6 weeks.
How many times should the phone ring before we pick it up?
What is 2 times.
What "type" of leaders are Operations Managers?
What are Servant Leaders
What does WWH stand for?
What is What, When, How.
What was Koll's first club as an Operations Manager?
What is Seminole.
What year was LA Fitness established?
What is 1984?
How many calories does it take to lose 1 lb. of fat?
When answering the phone, what do we say?
What is - It's a great day at Esporta Fitness/LA Fitness, how may I help you?
What does TI stand for?
What is Telephone Inquiry.
What does the "E" and "A" stand for in Esporta Fitness?
What instrument does Ed play in his spare time?
What is Guitar.
What year was Esporta Fitness introduced?
What is 2020.
What is the buyout % on a PT Membership where the term has not been completed?
What is 50%
After greeting a caller on a Telephone Inquiry, what question should we always ask?
What is, "Are you a member?"
How many keys should be in the Front Door Lockbox at all times?
What are 2 keys.
What are the 4 R's in order?
What are Results, Retention, Referrals, Relationships.
What was Duke's first club as a Personal Training Director?
What is University Park - Cooper Creek.
Who are the three majority owners of Fitness International, LLC?
Who are Louis Welch, Michu Welch and Chin Yi.
How do you calculate Maximum Heart Rate?
What is 220 minus Age minus Resting Heart Rate.
How long does it take for a Credit Card refund?
What is 3 to 5 days.
What days do EFTs drop?
What is Everyday.
What does the term "Waterline" mean?
What is 60% average of current member cancellation.
What sport does John B moonlight in as a professional?
What countries do we have locations in?
What are the USA and Canada.
How long does a member have to use banked sessions after cancellation?
What is 30 days from the last successful billing date.
What are the three steps used in resolving a member issue?
What is Empathize, Reassure, Resolve.
Who needs to be AED certified?
Who are Front Desk Openers and Closers and all Managers.
Explain "Wash"?
What was Stephen's first club as a Personal Training Director?
What is University Park - Cooper Creek.
Where was the first LA Fitness location?
What is West Covina.
In Florida, when can a personal training client cancel their membership without paying the buyout?
What is when they provide qualifying medical documentation on doctor letterhead.
What is the lifeblood of Fitness International, LLC.?
What is EFT.
When do you take deposits to the bank?
The 1st and 16th, every Wednesday, and whenever the total amount in safe is $300+.
What was the first club in the Greater Tampa/St. Pete area?
What is Brandon.
What Florida DVP has been with the company the longest?
Who is Todd Boren.
What are the three brands that operate under the Fitness International, LLC umbrella?
What is City Sports Club, Esporta Fitness and LA Fitness.
What is the true purpose of a Personal Training Assessment?
What is to provide enough information to determine the best means of proceeding with an exercise program now.
How many states do we operate in?
What is 27.
What are the four things Operations Managers should focus on to be successful?
What are Staffing, Club Cleanliness and Maintenance, Customer Service, and Revenue.
Club has an EFT goal of $175, it averages $150/day on 4/26. Calculate remaining EFT needed per DAY to finish @ 100% for the month.
What is $300/day.
What was Jeff's first club as a General Manager?
What is Oviedo.