A
What does the A in ACE stand for?
Attend
What does the C in ACE stand for?
Create
What does the E in ACE stand for?
Encourage
A guest if looking through size 8 tanks - give one thing you could say or ask to connect with this guest....
***
What things do you write on fitting room door?
Write only their name, underline the name if still shopping.
When do we check in with guests in fitting room?
Check-in within first two minutes, consistently check in every 5 minutes after that.
Fill in the blank....educate from ______ experience
Educate from personal experience (or team member, friend, family)
Guest entered the fitting room 2 minutes ago....what do you do now?
Check in by asking an open ended question...."how are your first few sizes? What did you try on first?"
When starting a room for guest, what is important to do with the product and WHY?
Intentionally space out product to showcase and show outfit options. Take note of what they are trying on and what other suggests you could make.
Share two open ended questions you can use to check-in on guests....
How does it feel? What are you liking so far?
When guest leaves fit what do you do?
Acknowledge them! Whether they choose to buy product or not...invite them back! Wish them luck on their race. Thank them for stopping in!
Guest is staring at the men's short wall....give an example of something you can say (not you doing okay so far)
give them a "road map" of what they are looking at. Ask what kind of shorts are they hoping to find or do they typically like to wear?
A guest is trying on 3 metal vent short sleeves....they share that we don't have the size they are looking for. What is something you could ask and something you could suggest?
Double check for size in different colors, offer other options - dry sense, other technical short sleeve. Or is it just a color of shirt they are looking for?
(anything technical - ask guest what they like to run in, go grab variety of things, a slightly different length or fit might work! What colors they like)
Education - what are two things made out of Nulu?
What is our on-floor prioritization? (hint - upside down triangle)
1) serve guests 2) stock floor 3) maintain store appearance
Let your FM know, guests first, divide and conquer, continue to check in with guests and communicate with the line.
Guest shares disappointment on selection or pricing....what do you say?
share excitement around the fact that it is always changing. Share specials. What exactly are they looking for? Are they wanting or open to other selections?
You are DOFI on a busy day....what are two different greetings you could mix into your script?
Specials, ask them what they are looking for, have they been to the outlet before, let them know we got tons of new product this week!!
Guest looking for a pair of ABC pants in 36 waist, 32 length. We have none in that size.....what could you recommend?
Trying on 36 x 34 and let them know any of our full price stores offer complimentary hemming.
Do we have the 36 in any other fixed waist paint? Maybe a jogger style could work for them?