The Avengers
Team members will use _____ to locate an account if the caller does not have the loan number on hand.
LSCH
In the HAZ1 screen, using this key will allow team members to view the payment address of the customer's current insurance policy.
F6
For escrowed loans, team members will update a code of THIS number in the pay type field to indicate an agency billed policy.
3
Team Members will use THIS screen to open a task.
TSK1
Team members can use this screen to verify the flood zone of a property.
FLOD (SHIFT+F7)
When an agent confirms the mortgagee clause is correct on the policy, team members will update the MTG CL field with THIS
R
When customers do not want a payment to go out for their current policy while they shop around for a new one, team members must place a disbursement stop in this screen.
SAF1
Team members will notate 100% of calls using this screen.
HAZN
Team members can try to locate authorized third party callers by using the sub-screens within this screen.
MAS1
The DUE and EXPIRES fields will always have the same two items. What are they?
Month and Year
Team members will update verbal information from the agent on this screen.
HAZ1
For payment research, team members may use this screen to view a history of payments for all buckets.
DHST (Shift+F5)
VISUAL 13
05/21
Visual (14)
05/01/21
Visual (18)
C
FREE!!!! VISUAL (19)
What goes in the secondary command line to access the deductible screen?
HDED
Visual (20)
04/21
Visual (21)
04/01/21
Visual (27)
04/22
Visual (28)
04/15/22
Visual (33)
Escrowed
Paid in full
Visual (34)
Updated and NOT paid
Visual (35)
451.18
Visual (38)
04/22
Visual (42)
Leave Blank