What
Cancel your booking?
1. You log the Flake as Other and in the comment section: Denied Calendar Invite.
2. You send a customized flake template: I saw you decline our calendar invite but would still like to collect your review...
Send me to voice mail?
You wait 3 min or more, and call again and then you leave a voice mail.
Doesn't answer the phone the first time?
You wait at least 3 minutes before calling again.
How long should I wait before making the second call?
At least 3 minutes.
Is a conflict of interest before the call?
1. You send the conflict of interest email.
2. You log the flake.
3. You set the deal to lost.
How many minutes before or after my booking I can make a call?
5 minutes max.
If a receive an email from the Reviewer?
I Reply!
Call the number and it's the wrong number or doesn't connect on Ring Central?
1. Send an email requesting the correct number.
2. If there is no answer, log the flake.
3. Send customized flake template: I tried to reach you at xxxx, but the number doesn't connect / or appears to wrong...
What flake calls are audited and what can they see in this audit?
All the flake calls are audited.
We can see everything: Number dialed, RingCentral status for each call, time and length of the calls, the time between calls, incoming calls, follow-ups, etc.
If the reviewer asks to reschedule within the same day?
1. Move the calendar invite to the requested time.
2. Do not log the flake for the first booking.
If the call connects, how long should I wait online waiting for an answer?
At least 20 seconds = 5 rings.
If you collect a review later the same day you logged the flake?
You remove the flake.
The Reviewer calls you back and you are NOT in a call?
1. You answer the call and take the review if you have the time.
2. If you don't have time, answer the call and explain that you can't take the review now and follow up via email for a future booking.
Didn't provide you the company name to review?
1. If you have time during the verification: send a customized email using the snippet: #company being reviewed.
2. If you don't have time: you request that information during the call before starting the recoding.
Provide me an incomplete number to dial or the area code is missing?
1. Send a customized email requesting the correct number/area code.
2. If there is a reference node, you can look for the location and find the area code on google.
3. If nothing helps, YOU CALL one time anyways on time and log the flake.
During the call, the Reviewer prefers to do it some other time?
1. Request reschedule date and time and duplicate the calendar invite.
2. If the reviewer is not sure: you send a customized flake email: Thank you for speaking with me earlier today, we would still like to collect your review...
3. Log the flake.
During the call, the Reviewer prefers to leave an online review?
1. Send a customized email: As you mentioned before during our call, you prefer to leave an online review. You can do it on this link.
What do you do if after logging the flake the Reviewer rescheduled with you the same day?
You remove the flake and collect the review.
The reviewer calls me back and I am on another call?
1. Send a customized email: I am sorry I could take you to call before, I was in another meeting but I would still like to collect your review...
What's the process to verify a Reviewer before the call?
1. Duplicate contact records.
2. Personal LinkedIn.
3. Company website presence.
4. Social media and online presence.