Phoenix
Under the Ecomm menu, this module shows order information including order date, number, and tracking information.
What is Fulfillment?
This piece of equipment is required for Flash Green 4G activations and Flash Yellow data connections.
What is a SIM card?
This network only requires installing the SIM card to begin Over the Air programming.
What is Flash Green?
This department is dedicated to new orders and activation.
What is the Flash Activation Support Team or FAST?
Phoenix shows the date the account was created was December 21st, 2018. The activation date is January 4th. The cycle date is _______.
What is the 4th?
Prior to beginning troubleshooting, this information match both the customer's device and Phoenix.
What is the ESN and ICCID?
This activation code is used to program iPhones on Flash Yellow.
What is ##873283#?
This is required to place a new order and receive notifications.
What is an email?
Returns and Exchanges module can be found under this Phoenix menu.
What is Ecomm?
Before beginning Flash Yellow data troubleshooting, this feature must be verified in the MVNO.
The LG Exalt LTE requires this feature to program successfully.
What is HD?
This information must be reviewed prior to a customer placing an order.
What is the pre-order checklist?
The SIM Validation tool is used for only this network.
What is Flash Green?
Lee's hotspot stopped working after downgrading from the Pro 50 plan to the 6GB plan due to this reason.
What is the feature is not included in the 6GB plan?
This code is used to program universal Androids on the Flash Yellow network.
The act of verifying the customer as either the IBO or customer is know as this.
What is identify the caller?
This is the first step to starting a postpaid order in Phoenix.
What is upfront credit check?
Domestic roaming allows use of each feature except this one.
What is data roaming?
This plan appears after initial activation and may prevent the phone from programming correctly?
What is promo plan?
This information is provided only during the initial order and is unable to be changed for the life of the account.
What is the IBO number?