ESN
I am the International Mobile Equipment Identity number. People get me confused with the phones MEID.
What is the IMEI?
This module should be checked for any order error messages.
What is fulfillment?
This is the minimum deposit amount to enable international roaming.
What is $50?
This is the meaning of Q.A.
This is required when requesting an account conversion from one type to another through SalesForce.
What is a ticket?
Whether in the form of 35186409043905 or 089079092100276741, both represent this version ESN.
What is MEID number?
The customer ordered the wrong color iPhone and needs to exchange the device. The customer has __ amount of days from the order date to request an exchange.
What is 30?
This is the act of calling another country while remaining within the United Sates.
What is international dialing?
This is the initial statement that begins the call.
What is the greeting?
This is the minimum amount of days the customer must remain on a plan before converting back to the previous account type.
What is 90?
This network recognizes devices by the HEX or DEC version MEID. IMEI formats will receive an error when checked for compatibility.
What is Flash Yellow?
The customer placed an order using the debit card of their child, who is underage. This form will need to be filled out and returned to care before any further changes can be made to the account.
What is assumption of liability form?
This network only offers free text to Canada and Mexico.
What is Flash Green?
These category of words must be used in the greeting in order to receive a highly effective score.
What is power word?
Upon changing from a single to a family plan, the customer is charged the full MRC and this is updated.
What is the Bill Cycle Date?
This version MEID contains a combination of letters and numbers. For example, A000000206191C
What is the MEID HEX?
A customer place an order after checking coverage in multiple areas. The number was generated with the wrong zip code. This is required in order to receive a number in the correct zip code.
What is a new order?
Only this feature when used in another country is subject to being charged up to $45.50 per unit.
What is Flash Green?
This innovative system allows agents to view previously graded calls and listen to all calls for independent review.
What is calabrio?
After separating an account, the account holder will be provided a new username and will be required to update the account with this information before the bill cycle date.
What is the credit card?
When switching from Flash Green to Flash Yellow, this version MEID must be used or an error will be received that the phone is already recognized in the system.
What is the MEID DEC?
The customer placed an order using a business credit card and the account is in the business name. Authorization may be sending in this information on business letterhead.
What is a list of authorized contacts?
The customer paid the initial deposit of $50 plus tax to enable roaming. The account is now hotlined with a flex balance of -$25. This amount is needed to restore the account.
What is $35?
This important element will result in a partial failure during a new order call. This ensures the customer has all necessary information required to place a new order.
What is the pre-order checklist?
This is the next step after a customer converts to a family plan on Flash Green and wishes to transfer over the line on Flash Yellow.
What is transfer to FAST to add the line?