Processes
This Process allows you to take a payment for Negative Flex wallet charges.
What is the Manual Payment Process
This Page in Phoenix Allows an agent to see a csutomer's Usage details for calls
What is the Usage Summary & Call Details
This carrier on FW allows a customer to purchase a World Plan for $10 or $25.
What is the FWS World Plan(s)
This caller can make any changes to the account , including disconnection.
Who is an Account Holder?
On this day of the Postpaid Dunning Process there is a Late Fee that applies to past due amount upon next bill run.
What is (Day 30) of the Postpaid Dunning Process?
(PrePaid) This Process starts when a customer's Bill cycle payment is declined/ failed
What is the Prepaid Dunning Process.
This Page in Phoenix allows an agent to refund a customer from a previous transaction, back to that card.
What is the Make a Payment/ Give Refund Page
This plan is a LIMITED TIME OFFERED plan on FWS
What is the Pro50 Plus plan (Single and Family)
This caller can only make a one time payment if they know the MDN and zip code for the account.
Who is an UNauthorized Caller?
The 4 days that customers are given to make a payment before Hotline and a $15 reactivation fee is added to the account
What is the 4 day grace period/ Extended Service Payment
On this day of the Dunning Process a customer's services are Hotlined and a $15 reaction fee is added to the MRC.
What is the 4th day (Prepaid)
In Phoenix an agent would go here to see if BrightPoint accepted a recent order.
What is Ecomm>Fullfillment
This FW network does not offer any International Calling plans. All intl calling are "Pay per use"
What is FW Green?
This account caller type can only have access to the account while its INACTIVE after verifying their Team ID number.
What is the IBO?
The bill cycle date for PREPAID services is based on ..
What is the activation date
After Past Due/4th charge attempt on the account: service is SUSPENDED within 30 seconds of payment failure.
What is day 59 of DUnning Process (Post Paid)
An agent could look in these 2 places (MODULES) to see recent transactions on a customers account
This date (Customer Details) is listed as ____ and will show you when the customer has placed the intial order for their service.
What is the Date Created ?
This caller does not have to be listed on the account, but is still authorized once verified by agent.
Who is the Spouse?
This is the amount of times a customer can change their billing cycle date in a 12 month period (PREPAID)
What is 2 times?
This process starts with 3 steps, Compatibility check, validate sim, choose a plan
What is the online Order Process?
Prepaid : This module in Phoenix allows you to add a credit to the customer's current or next bill.
What is the Service Credit Module
This feature allows the customer to take their phone with them out of the country to be used for service
What is International Roaming
This caller can add an authorized user.
Who is the Account Holder
During this day of the Prepaid Billing cycle there is one last charge attempt is made before service is disconnected
What is the 29th day?